Hello, the problems continue. Motion alerts arrive (and you can only view the image at this time in “FAR” format). When clicking on alert, the image is not obtained and the types of plans for hiring cloud storage appear. Another thing is that it is impossible to share the small 6-second frames via whatsapp or any other application. For that you need to open it in card mode and try to find the movement and then record the image. Honestly, this app update was a disaster. And worst of all, all the people I’ve pointed the cameras to are upset. I had bought several more (which are to come) and I am very discouraged.
@felipenove I feel your frustrations. This app release was not ideal, no. However, we are working to fix all that has been broken. You do not lose any capabilities you previously had with the new release, the layout is just different. We are releasing another update this week that fixes everything. Again, no features were lost. Keep a look out for an update from us
Exact same problem here. Even had the cable co come out to inspect my connection. The alert function went haywire after the update. I’m looking forward to the next update that fixes this. It’s a shame that poor software has rendered a great product unusable. The point of security cameras is to get motion notifications and record video. I hope future updates are more thoroughly rested before being released to customers.
That is the plan @broach1804. We learned a lot on these release. It definitely did not meet our highest quality standards and vow to do better moving forward. We appreciate your patience.
The same problem with alerts persists. 24/7 recording to the cloud without issue. Motion detection is completely dysfunctional. I’ve reset cameras, I’ve uninstalled and reinstalled the yi app nearly every day hoping an update will fix this issue, and I’ve power cycled all cameras to no avail. My cameras would pick up a bug flying in front of the cameras before. Even wind blowing plants around. Now I’ve got 1 camera that only works at night and flawlessly I might add. Then it stops recording all day at nearly the same time every single day. Others will record to the cloud without missing a beat, but will not report alerts for motion detection for hours. Then randomly an alert comes through. The update may have fixed some issues but it certainly did not fix the alert issue.
Hey @broach1804 Thanks for reporting this on the forum. We are working to get this resolved quickly. That is definitely strange. I am not sure why 1 camera would work only at night but stop working during the day. Is there any connection issues maybe?
What version of the app are you using?
The cameras are now going hours without logging a single motion alert even though I can watch smooth video feed on my PC for 10 or 15 minutes randomly with multiple motion events occurring and no alert is issued. I’ve uninstalled and reinstalled the yi app on my phone again today. No change. There is not a connection issue. This is confirmed by the continuous video feed that is stored on the cloud as well as watching live video from my phone or PC. Data transfer speeds observed on my PC app are solid as they always have been. Nothing in my home has changed except for the app update. All 6 of my cameras worked flawlessly before this recent update. I’ve had to cancel my cloud service moving forward as the system was purchased to view motion alerts. If functionality can be restored before I have to replace the cameras I’ll sign back up for the cloud service. Things aren’t looking good thus far. I’ll stay tuned for any updates.
Hey @broach1804 Thank you for the detailed feedback. I am sorry to hear this is causing such trouble. Would it be possible to send me a false motion alert clip so I can share it with the team? If so, email me at steven@kamivision.com.
Thanks for your patience while we look into this and improve.
I’ve had a wireless camera for over a year now and the motion detection has continued to become less sensitive regardless of the settings and resetting the camera. Over the last 3 months it has stopped working completely, failing to detect motion even just inches from the camera. After my last battery recharge it did record a few alerts while I was reinstalling the camera, but that was the end of it. I’ve recharged the camera and reset it a number of times in the past, so I’m confident I’m not doing anything wrong in that regard. It’s pretty disappointing. The SD card isn’t capturing anything nor is the cloud service I’m paying for. Seems like my only choice is to buy a new camera and expect 9 months of good service life or try something new.
Hey @Mlarsen Thanks for all the feedback. That sounds frustrating. I am sorry this has been your experience. Lets see what we can do to get this figured out together.
Have you recently updated your firmware?
What camera model do you have?
What app are you using? Yi Home or Kami Home?
What version of the app are you on?
Are you using Android or iOS?
I also recommend going to cloud.yitechnology.com, logging in with your app credentials, select “Orders” in the upper right corner, then select, “Manage Plan”. Make sure all your cameras are synced to your cloud account. Test motion detection.
Keep me posted on your progress.
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HI, I have the Yi 1080p Dome Camera with updated Yi Home app and firmware version 4.6.0.0A_201908271549. I’m also not getting notifications in the app when motion is detected. It, at one time, did work, and now after maybe a handful of months it’s no longer giving me notifications. I only use it when I’m in away mode so it’s been a bit since I’ve used that mode. I’ve tried adding in the camera again, doing a full reset on the camera, reinstalling the software and checking to see if the firmware was up to date (according to the app, it’s up to date). Nothing really seems to help. Video seems to record just fine and I can play everything back on the app, but I’m just not getting motion detection alerts any more.
I am having the same issue. I’ve deleted the yi home camera app and downloaded the kami app. I have 2 cameras they are the same. My phone is an android. Also my camera will automatically turns off at times. When I turn it back on I go in and turn motion detection back on. I’ll check camera will be on and motion detection or activity zone or both will be turned off. This has been going on for several months. I contacted kami company and they suggested I use kami app. So I’m using it but it still is not working properly. HELP!!!
I also update my app when it says to.
Hey @Judy22 Thanks for coming to the community forum for more information. I am sorry to hear you’ve run into this issue.
What type of cameras do you have?
Can you send me the ticket number you received from our support team so I can take a look?
Many thanks
https://kamihome.zendesk.com/hc/requests/ ticket #593812
My cameras are the YI 1080. I uninstalled the one in my kitchen yesterday from the app and reinstalled it and it seemed to be running okay but today it keeps turning itself off. I also have one of the living room that does the same thing but not as frequently.
Hey @Judy22 Thanks for sharing your ticket number. This is a pretty old ticket. All the way back in January. Have you contacted our support recently to report this new problem?
It’s not a new problem. It was never fixed. I tied every thing they told me to do down to downloading the yami app.
This problem as been happening for months?
When did you purchase the cameras?
Are you a cloud subscriber?
Thanks for your patience. I am really sorry its taken so long to get you straightened out.
I’ve probably had both cameras almost 2 years. No I have not purchased the cloud. Yes it’s been happening for months. I’ve deleted one camera from my app and reinstalled to the yami app. I deleted the YI home camera app as suggested by the company and downloaded the yami app. Nothing has resolved my issues.