So I have a tired to set up my cameras yesterday. I used my Apple ID to set them up and paid for a monthly script and everything was working fine. This morning I found out that I didn’t set up right so I had to create a new account but I still used my Apple ID to get add the premium package back to my camera but when I go into my cameras it keeps telling me to buy another script but when I click it it says I already have one. Can someone help me get this straightened out
Hello. The best way to get this sorted for you would be to email Yi Support.
Email:support@yitechnology.com
Hey @Birchem Thanks for coming to the community! Let me send you a direct message about this because I will ask for a little more information so we can pull up the correct records.
Please check your forum inbox.
Many thanks! Have a lovely day!
I’m not exactly sure how to go about doing that
Hey @Birchem in the upper right corner of your forum interface, will be the “hamburger” (three horizontal lines) next to your forum thumbnail image which right now is a B.
Select your thumbnail image to access your forum inbox.
Please let me know if you have any other questions. Have a great day!
Only thing showing in my inbox is a message saying greetings
I just sent you another message. Please check your inbox again. 