I have an electrician coming today to hard put in an outlet so I can power my doorbell with the USB cable. I was testing it out before he got here, and found as soon as I plug it in, it stops working. The manual says to leave the battery in, so I did. I can press the doorbell, and nothing happens. as soon as I remove the USB cable from the back, the doorbell rings. When I plug the USB cable into the battery, it is pulling about 6 watts of power, but when I plug it in the back, I get 0 watts. Do I have a defective Doorbell? I tried to put in a ticket on the support page but get “Ticket cannot be created” I tried to call the Support Line but get a message that there are no one is available to help me, and to try back later.
Hey @kenwcm Can you update your firmware when the camera is not plugged in? this should resolve your issue.
It is saying I already have the latest firmware installed. I have version 9.2.00.33_202104151649.
Is it our supplied USB cable or a 3rd party USB cable?
It was the supplied USB cable, but that got me thinking of the power supply. I think I was using an older 1.1 USB power supply. It looks like this will only work with a USB 3.0 power supply. When I swapped out the power supply, it worked. Thanks for your help.
That would have been my next recommendation sometimes an adapter won’t match the cables power so having higher power adapter is always a good choice