Kami Doorbell - Power Options

Community Support
#81

Hello,

I also have similar problem that the kami doorbell loses wifi connection and power after several minutes. when I press on button, it will wake up temporarily. In addition, i have not been able to update the firmware since it will crash midway when downloading to 57 out of 100. I have a mechanial doorbell and i have followed all the instructions as seen on the video and the manual. It appears that I have similar issues that others have posted. If a resolution has not been found, I would like to return it for a refund.

#82

Hey @truecarlh thanks for coming to the community for more information. I am sorry to hear you’re experiencing issue that’s also been reported by others on this thread.

Our team are currently working very hard to release the firmware update that will resolve any issues that have been reported. Please know we are very close. I will post a update on this thread tomorrow when I know more information on timeline for release. If you have any concerns please send me a direct message via the forum and we will do whatever can to alleviate them. If your hardware is damaged as a result of multiple installation temps, please also send me a message.

The entire Kami team appreciates every ones patience and assistance working towards a resolution. The firmware is coming. I will be in touch tomorrow with an update.

  • Steven
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#83

Continuing the discussion from Kami Doorbell - Power Options:

@Steven_Kami

I tried to direct message you, but it said you r account was unable to receive personal messages.

Thanks for the reply. Yes, I have made multiple attempts to trouble shoot the power and wifi issue. I have several yi home cameras. Infact, I have 7 running at this time. I would like a new camera if possible since I have taken uninstalled this camera several times. Also, for whatever reason, I cannot update the firmware. Thanks

J

#84

Thanks for the info @truecarlh let me check my settings and get back to you

#85

Hello All! I know you all have been patiently waiting for the release of the new firmware for the Doorbell Camera.

It is in the final stages of testing now and will be ready for OTA transmission very, very soon. We are shooting for the next day or two. Thank you all for working with us.

I will be in touch with more information as soon as I have it.

Hope everyone is having a lovely day and start to their week.

-Steven

#86

Hello Community Forum!

The doorbell firmware is very close to being released with a complete fix for the connectivity challenges that a number of you have reported. It’s going to be awesome! Our team has been eating, sleeping, dreaming Doorbell and wiring hard to make sure this new update addresses all concerns. Thank you all for your feedback along the way. We couldnt make these improvements without you.

Before we release the new firmware, we must do thorough testing ensuring the best outcome for our users. I I’m very happy to day we are in the final stages, so get ready!

I’ll be in touch tomorrow with another update :wink:

Please let me know if you have any questions. Enjoy the rest of your evening!

#87

@truecarlh @apky @moonhacker @IndyDog @bthoma @cramblda @kabib0831

We are proud to announce that the firmware update fixing any offline issues that have been experienced and reported on this forum thread have been resolved :slight_smile:

Software Updates
As of March 15, 2021, Kami has pushed the following updates:

  • Improvements to in-app physical installation guide
  • AC mode reliability improvements
  • Pre-recorded response support
  • Additional bug fixes

    IMPORTANT: Please charge your battery to at least 3 bars before updating your firmware. Repairing will be required for some users.

    Please keep us posted to any thing that comes up. We will address is right away.

    Thank you all for your incredible patience! We could not have made these improvements with out the dedication of the forum community. We are incredibly lucky to have you as community members
#88

I installed the new firmware yesterday and it worked up until today. After someone rang the doorbell it went offline and won’t connect again.

#89

Hey @moonhacker Oh no! Thanks for bringing this to our attention. Can you confirm that the firmware is the newest edition?

Did you have at least 3 bars charged when you updated?
Did you go through the repairing process when you updated your firmware?
How’s the internet connection?
After the doorbell went offline, did you try to ring the doorbell again and see if it came back online?

Thanks for your assistance. We’ve tested any offline issues thoroughly, if there’s any extra information you could provide or anything at all, please let us know.

#90

Just set up my Kami doorbell wired up to a mechanical chime in the UK. Everything seems to be working ok and the mechanical chime sounds as expected. My question is how can you tell if the battery is definitely bring charged by the hardwired connection? There doesn’t seem to be any kind of charging indicator either on the doorbell or in the Kami app anywhere which is kind of frustrating and a basic feature to be lacking. From what I’m seeing I just have to trust that the battery is being charged which means it could just go offline in a couple of months when the battery runs out of juice! Many thanks, Kev.

#91

Hey there @Kmanpilkers Welcome to the forum and excellent questions!

When you pull up landscape mode (fullscreen), there should be a battery indicator there. If not, let me double-check with our team. If the battery is low and about to run out, you will receive in-app notifications and will show in the live view feed in standard mode as well.

#92

I know this thread started from 2021, but I recently bought a Kami doorbell, installed as per instruction using via mechanical doorbell, Kami Doorbell works for a bit, then goes offline again. What else can i do to get it to not go offline? Every Yi camera I own doesn’t have that issue. Even my Yi outdoor camera works great and image is clear. Has this issue with the kami Doorbell been solved yet or is it a worldwide defect? This is very frustrating.

#93

I would recommend checking the wifi connection at your location. You could then try to reset the device and set it up and see what happens.

If that still does not correct the issue then it would require assistance from customer service team.

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#94

@YorkshireUser Yep, I’ve already checked and my wifi isn’t the issue as my other Yi cameras are connected without issues. I’ve reset Kami Doorbell multiple times (it’ll work for a bit, then stops) and reconnected it. Customer service has been contacted. At this point, I’m so flustered with it, I may just return it and get something else. I was so excited about having every device on 1 app though.

#95

Ok you say the other cameras are fine but how far away are these in relation to your wifi router?

#96

@YorkshireUser My outdoor ones are to the other side of the house. When the house was built, the internet connection was built in my bedroom, so the wifi modem sits in the bedroom as well. I’m running on 5ghz wifi. I thought it was my mechanical chime messing up, but it’s not. The only thing I haven’t tried is running it on just battery, but that defeats the purpose of being able to use the mechanical chime, right??

#97

Running it on battery could be an option. What would help too would be to remove the Doorbell from it is currently installed and then place it to the side of your router and see how it operates

I assume the mechanical chime is compatible with the doorbell device ?

I should have added when it disconnects does it reconnect automatically or do you need to reset the doorbell and set it back up again?

#98

@YorkshireUser I could try that after I get home from work to check if that’s the case. Yes, the mechanical chime is compatible and yes, it auto-reconnects itself. I also have an indoor Yi camera installed in the den, which is on the other side of the wall of the door and even that works great, no connection lost.

1 Like
#99

Is the doorbell located/installed on your door? If so any idea what material your door is. Could it have a metal insert within the material of the door?

#100

My doorbell is hooked up to my existing doorbell wire. I’m not too sure what my door is made of. I can check later.

1 Like

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