Kami Doorbell Camera - alarm or malfunctioning??

I received and installed 3 days ago and all worked fine until today. The doorbell started a loud beeping alarm and blinking red lights. Nothing I do silences it. Once I take the camera down from the door and bring inside it will start the doorbell ringing sound over and over for several minutes and then stop and seems “dead”. I have charged the battery and remounted the camera and within 5 minutes the same alarm followed eventually by multiple doorbell rings happens.
I can’t find any FAQ’s or tech support that addresses this. It seems like it is totally malfunctioning.
Any advice on what I can try next to get the camera working properly again?

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