iOS app problems

Community Support
,
#143

Sorry, I never seem to get email notification of new posts to the community so I just saw your request. It is now Novermber 21 and the issue is still ongoing. SD Card history on my Dome 1080 camera is no longer available for viewing after midnight. At midnight, it resets and I can only view the current day (24 hours) Through the app and it then resets at midnight and I get the black screen saying history is no longer available on SD card (something like that, I don’t have the exact wording at the moment).

There has been a couple or even 3 updates since this started and it’s still happening. I unstalled, reinstalled the app several times. Deleted the camera and reinstalled it. The outdoor camera is working as expected. It’s on SD Card as well but I can view the history for from several days back.

Version 5.3.0 but started a few updates ago after the big UI upgrade in October.
Been waiting patiently for this to be corrected and have seen others with the same issue and the same camera - Dome 1080p

#144

@Steven_Kami ~ Looks like update 5.3.1 has broken the app slightly.
Try zooming in then see if you can move to an area at the edge of the camera…… you cant.
The Zoom feature is now crippled.

1 Like
#146

That’s exactly what I mentioned…. Annoying that now I cannot zoom in to the area at the top of the frame.
I was hoping @Steven_Kami would have noticed my comment by now.

#147

@Steven_Kami ~ What does is take to get someone from Yi to come back and notice our posts?
I have twice mentioned @Steven_Kami in recent posts but nothing has been acknowledged.
Get the developers to fix this latest bug…. Yet another mistake by the devs taking again to long to rectify.

#148

I do not think Steve is on the forum every day. But he does respond when he is on them. Perhaps send an email through to Customer Services?

#149

I’m guessing the response/fix will be weeks if not months away for this one, as per usual. I’ve already had the same issue for a week. Good luck!

1 Like
#150

I have two emails to them- I sent one a week with no response, lol.

1 Like
#151

@YorkshireUser ~ In ref to @Steven_Kami not being here every day…. Wouldn’t expect it but it’s a week now so would hope someone at Yi is keeping tabs on what their user base are saying.
In reference to you saying I should perhaps send an email to Customer Services…… I did that before posting here and no, I still haven’t had a response.

1 Like
#153

Well…… 10 days ago I reported to @Steven_Kami the issue of the iOS App being crippled with not being able to scroll to the edge of the screen once you zoom on the screen.
Here we are…. 10 days later and nothing back from either @Steven_Kami or my email to Customer Services.
It is bad enough when we have no idea when this issue is fixed but to be ignored is something else.

#154

Steve was last on the forum board December 2nd. That is why no response from him. In these medically uncertain times I just hope he is ok.

Why there’s no response from Kami Customer services to your email is inexcusable.

#155

Same here. I contacted Yi through my app and of course, no help. They will look into it with the next update. Since I’m still having issues from the Aug/Sep upgrade - this could be quite a wait.

With that big UI Update in Aug/Sep, I have not liked that they have taken up so much of my viewing screen with icons and texts as well. Icons should be a bar across the bottom of the screen like it used to be. I want to SEE what is going on in and around my property. Now I have to look THROUGH all the stuff they have framed the viewing screen with.

Honestly, this Yi setup was perfect for us for a couple of years until they pushed a big UI Update over a year ago and it broke everything. They had to roll it back and nothing has been the same since. It’s like they are crazy gluing this whole thing back together.

Love the cameras - hate the app.

1 Like
#156

Hello all apologies for my delay. I was on Vacation :palm_tree: Just back today and getting caught up. Our CS team was monitoring the forum last week but if anything fell through the crack, I do apologize.

Our team is currently working to resolve this issue. We are aware and will release an update to address the zoom problems when in landscape mode.

Thank you all for your patience and feedback!

1 Like
#157

Thank you @Steven_Kami for the info.
Please let the devs know the zoom issue is broken in both landscape and portrait modes.

1 Like
#158

Thanks for the heads up - I will keep you posted on our progress.

1 Like
#159

Well @Steven_Kami I don’t believe it……
This morning I noted there was an update to the iOS App. Thinking this will fix the zoom issue I updated and opened the App….
NO…. The zoom issue is still not fixed!!!
So, the devs know there is an issue, they release an update but do not address the problem.
What with the issues last year followed by this year and now this…. And some wonder why we are frustrated.

#160

Your frustrations are warranted. This release was already planned before we were made aware of the zoom issue. Let me get an update on timeline for fix and get back to you as soon as I know more.

#161

@Beards I’m having the same issue. Seems there is some kind of offset. Once zoomed in I can’t see or scroll to the top 3rd of image and there is a large black bar on bottom of image. As if the coordinates of the image are set off when zoomed in. This is frustrating because it used to work well and now the feature is broken. I have deleted and reinstalled the app which helped fix some other issues and of course running latest update. Still broken.

#162

Release coming very soon, everyone. We really, really appreciate your patience. It should be in the next day or so. I will let all know when the release is live.

#163

@Steven_Kami ~ After another week, patience no longer cuts it.
Three houses down over the road an attempted break-in.
I checked my footage but from within the App I cannot view their activity…… and why; simply because the App refuses to allow me to zoom into the top left of the activity.

In the end I had to save the activity as a video then use another App to view the zoomed in action….
After nearly a month in waiting for a fix….Do you honestly think this is now acceptable?

#164

I do not. Let me see what I can find out. I know it’s in the pipeline. Apologies for the delay.

1 Like

Categories