When i get into the app it shows that tries to connect. Loading continuously. From an android phone Huawei p40 pro it connects immediately
On the iphone are you using mobile (cell) data or wifi?
If cell data can you force the device to use 3G? If you are using 3G or wifi it would be best to contact support/customer services.
But iPhone has not any problem… I can connect in a lot of other devices in my home and no problem no via Wi-Fi and B via 3g …If I try to connect a lot of times, like 20 times, one time it will connect… after all that you say that the problem is in my iPhone? I will check it and from an iPad that I have
I didn’t say the problem was with your iPhone. I asked you a couple of questions.
There are some issues for some customers who use iPhone and the Yi/Kami app when trying to connect on 4g and 5g. Not all iphone customers are impacted by this and not all networks.
I said that I try to use 4g and in different time via Wi-Fi… I check it and from iPad and the same problem…did you ask anything different? If I open the app from android I can use it from iPhone and I can close the app. Please tell me what can I do because as I said it is important for us to use the cameras
I’m confused by what you are saying.
I think what you are saying is this.
You use the iPhone and you get connection issues when you use both wifi and mobile connection?
If that is the case what is your iPhone version. Your iOS version (taken from the About in the settings) and the patch level version of the Yi Home App.
Just to add to Riggs issue; tonight for the first time all three of my cameras fail to connect.
I have powered down all three and powered down/restarted my WiFi router.
No other equipment is having issues with WiFi so that rules out the WiFi.
It happens on all my iOS devices (iPhone 13 Pro Max, iPad Pro & iPad Mini 6.
As it effects all the cameras it clearly is not a camera issue.
That brings me to the conclusion there is something that has caused the software to fail with connection…… Not my end I am sure.
I’m on Android not iOS but I too have this issue which has just started tonight.
App won’t connect, cameras all offline. It was fine earlier today.
Same here - on iOS no cameras loading and getting the message ‘invalid data format - please retry later’
Hi, just to add to the above comments. I have 2 cameras that I’ve had for a couple of years. They’ve been fine and I’ve viewed the via 4G earlier today. Just checked them now and it says neither are connected to the internet. Every other device in the house is fine apart from both cameras. I’ve reset both but the app won’t load properly, either a spinning circle or takes me to another option. I’ve tried to delete the cameras to reload them but it won’t let me delete either.
Same here on Android. Cameras have all been online for months until the last few hours… I have rebooted everything, but still no connection via app. All other internet connections in the house are fine.
App says “no connection” when I try and view account details and other settings, so I think it’s definitely a problem with Kami cloud.
I have this issue too. First time ever I’ve seen it happen…
Both YI and Kami, none of the cameras would load, they are located in multiple locations with 4 different routers.
This is an app issue of sorts… a solution would be great… and fast
I’m also on Android (posted here as unable to find an Android thread), but it seems like it’s a problem beyond which version of the app we’re on. Plus, the PC (Windows) version is doing “Send Http Fail(301)” on trying to log in (within less then five seconds). As with others here, all other devices on the wifi are fine, and the two cameras have been powered down and back on. The Android app is returning “Network connection timeout , please retry later” very quickly after pressing the login button. I uninstalled the app, and installed the Kami version, but that was acting similarly. On re-installing the YI Home app it’s now stuck on that login screen.
I hope it gets sorted out quickly, most of us have these cameras for very good reasons and rely on them for peace of mind.
Your setup pretty much proves the problem is at their end. Apart from a couple of brief hiccups, I’ve had no problem with them in two and a half years. Glad I found this forum, was starting to panic and look for different brands of cameras, and still hoping I’m not going to have to.
Please make support tickets, they are insisting the problem is with my router. Clearly is not.
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I’ve filled in the form. As neither of our 2 cameras are working. Took the app off and reinstalled and now can’t get back on as says invalid data entry.
My cameras are back online now so seems to have been resolved
Agree…. Mine are now all back online. Obviously it was at their end. Edited: Pleased to see we had an update from @Steven_Kami.
Hello All,
Thank you for your patience while we worked to resolve the issue. There was a server issue that affected a number of users ability to fully connect. This issue has been resolved. We are working to improve latency, UI, and every aspect of the app to make it the best possible. We greatly appreciate your patience while we resolved the matter. Your feedback and contribution to the community forum are beyond important to us and we are glad that everything is back up and running.
Let me know if you have any questions or if there are any lingering issues that we need to address.
I hope all are having a lovely start to the week.
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Hi, im iphone 13 Pro user and my software version is 15.4.
Ive downloaded yi action app on my phone and wanted to do live via xiao yi camera.
however when the qr code showed, it crashed within a second…
can please help fix? and let me know how can i fix this?