iOS app problems

Community Support
,
#173

Hi, since the last update to the app last year it seemed to have sorted the issue where I couldn’t access my cameras using 4G in the UK on the Three network.

Since I think my iPhone updated to iOS 15.3.1 the issue has returned. I’m using an iPhone 13 Pro.

The workaround last time was to switch my cellular down to 3G but now the iPhone doesn’t have that option.

The cameras connect on my phone when my phone is connected to WiFi whether that be at home, work or a friends house. It’s just when I’m on my cellular plan, either 4G or 5G. I have unlimited data on my plan and data roaming is turned on. Also the Kami home app is allowed to access data ???

#174

This doesn’t sound like a Yi/Kami app. It would be good to post your issue to the Apple community.

#175

But it’s only the Kami app that’s the issue? My phone works fine for everything else.

As I stated, I have had this issue before as have several other users in the past and switching to 3G fixed it. The iPhone doesn’t allow it to be switched to 3G with the introduction of 5G, only 4G or 5G now.

I can’t see how this could be an Apple issue?

#176

This issue seems to only impact some iphone users (not all) and on the Three network. I had issues myself no longer. I also know of some users on the Three network in the UK who use iPhone and have issues but not all the time.

Yi looked into this before and couldn’t see an issue. Hence why asking on an Apple forum might bring some ideas

#177

We have 3 cameras in my home about a year and i have problem to connect them from iphone x a month ago. We have 2 kids and it is important for us to have cameras. I have downloaded Yi home, Kami home. What can i do to solve this problem?

#178

What problem are you getting?

#179

When i get into the app it shows that tries to connect. Loading continuously. From an android phone Huawei p40 pro it connects immediately

#180

On the iphone are you using mobile (cell) data or wifi?

If cell data can you force the device to use 3G? If you are using 3G or wifi it would be best to contact support/customer services.

#181

But iPhone has not any problem… I can connect in a lot of other devices in my home and no problem no via Wi-Fi and B via 3g …If I try to connect a lot of times, like 20 times, one time it will connect… after all that you say that the problem is in my iPhone? I will check it and from an iPad that I have

#182

I didn’t say the problem was with your iPhone. I asked you a couple of questions.

There are some issues for some customers who use iPhone and the Yi/Kami app when trying to connect on 4g and 5g. Not all iphone customers are impacted by this and not all networks.

#183

I said that I try to use 4g and in different time via Wi-Fi… I check it and from iPad and the same problem…did you ask anything different? If I open the app from android I can use it from iPhone and I can close the app. Please tell me what can I do because as I said it is important for us to use the cameras

#184

I’m confused by what you are saying.

I think what you are saying is this.

You use the iPhone and you get connection issues when you use both wifi and mobile connection?

If that is the case what is your iPhone version. Your iOS version (taken from the About in the settings) and the patch level version of the Yi Home App.

#185

Just to add to Riggs issue; tonight for the first time all three of my cameras fail to connect.
I have powered down all three and powered down/restarted my WiFi router.
No other equipment is having issues with WiFi so that rules out the WiFi.
It happens on all my iOS devices (iPhone 13 Pro Max, iPad Pro & iPad Mini 6.
As it effects all the cameras it clearly is not a camera issue.
That brings me to the conclusion there is something that has caused the software to fail with connection…… Not my end I am sure.

#186

I’m on Android not iOS but I too have this issue which has just started tonight.

App won’t connect, cameras all offline. It was fine earlier today.

#187

Same here - on iOS no cameras loading and getting the message ‘invalid data format - please retry later’

#188

Hi, just to add to the above comments. I have 2 cameras that I’ve had for a couple of years. They’ve been fine and I’ve viewed the via 4G earlier today. Just checked them now and it says neither are connected to the internet. Every other device in the house is fine apart from both cameras. I’ve reset both but the app won’t load properly, either a spinning circle or takes me to another option. I’ve tried to delete the cameras to reload them but it won’t let me delete either.

#189

Same here on Android. Cameras have all been online for months until the last few hours… I have rebooted everything, but still no connection via app. All other internet connections in the house are fine.
App says “no connection” when I try and view account details and other settings, so I think it’s definitely a problem with Kami cloud.

#190

I have this issue too. First time ever I’ve seen it happen…

Both YI and Kami, none of the cameras would load, they are located in multiple locations with 4 different routers.

This is an app issue of sorts… a solution would be great… and fast

#191

I’m also on Android (posted here as unable to find an Android thread), but it seems like it’s a problem beyond which version of the app we’re on. Plus, the PC (Windows) version is doing “Send Http Fail(301)” on trying to log in (within less then five seconds). As with others here, all other devices on the wifi are fine, and the two cameras have been powered down and back on. The Android app is returning “Network connection timeout , please retry later” very quickly after pressing the login button. I uninstalled the app, and installed the Kami version, but that was acting similarly. On re-installing the YI Home app it’s now stuck on that login screen.

I hope it gets sorted out quickly, most of us have these cameras for very good reasons and rely on them for peace of mind.

#192

Your setup pretty much proves the problem is at their end. Apart from a couple of brief hiccups, I’ve had no problem with them in two and a half years. Glad I found this forum, was starting to panic and look for different brands of cameras, and still hoping I’m not going to have to.

Categories