I keep getting wifi password error

I keep getting wifi password error and I know its the right password.I also try to set up right next to my router and still wont work

@hweidenborner1784

Hi Holly, thanks for joining the forum. Sorry to hear you’re having trouble. Please have a look at the video below. Hopefully it helps to resolve the issue. But if it doesn’t please let me know.

Hi,

@hweidenborner1784 Please refer to this link provided for further assistance in trying to resolve your Wi-Fi password error. https://help.yitechnology.com/hc/en-us/articles/360043672413-Wi-Fi-password-error-for-iOS-and-Android-when-pairing-the-camera-.

followed the link, still not working. and the 2nd time it captures the Qrcode, the audio message is always cut off

@akirasan I just sent you a private message.

I got new cameras (4 pair) Yi Home cameras, able to read and scan, but always gets wifi password error, followed the link above, but not working. I tried all new cameras, all same error message.
My currents same type cameras are working fine now issue, please advice

Hi @keemhonk, if you delete one of your older cameras from the app, the reset and pair, do you get this error message?

Can you please let me know what models are the new cams and what model are your older ones?

It’s Yi 1080p home camera, 2 of four cameras able to connect and work fine, the current ones (older ones) are the same model, and they are no issues

Assuming those 2 are defective?
Any advises?

thx

Do you mind testing one of your older ones to see it if will pair ? It seems unlikely that both new cameras are defective. You could also power cycle your router and see if that helps.

It could be because you are trying to connect with an indirect connection, providing you are trying to use mobile wifi through a major internet provider.

What I want to find out is, does the device you are trying to view from need the same connection?
A lot of people use two different connections at home and on the go.

Does it need the same wifi connection as your viewing device/phone possibly? If so, this product is useless because most people don’t use the same connection on the go as do they in-home.
Does anyone know if you have to be on the same connection on your viewing device as you do on your camera?

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