Turn off the activity recording and see what happens
still does nothing. I am not sure what is going on with them.
Can you take a screengrab of your screen please? The only other thing to try would be to delete the app and reinstall. If that didn’t work reset the camera. But that would not suggest why you have two that’s gone like this at the same time.
What model of camera is it?
So it is capturing alerts. What happens when you tap on an alert?
the alert plays
but no timeline
How long was it working before this happened?
What brand and class of SD card are you using?
When you click on complete clip what happens?
It has been working for 3 years. I am not sure on HD card it is 64 gb of a good SD card.
When i click Complete clip it take me to live time view
Are you on iOS. If so. Go to the main Welcome Home page then tap Alerts and select an alert then try Complete Clip. Let me know what happens
no android phone. sorry
Ok please try the above on your Android and let me know what happens
still is just taking me to the current live view.
This is totally your decision but would you delete the app and reinstall it ? I’m
Not sure that will correct this issue. But it is something to try.
I uninstalled the YI HOME app and reinstalled it and it is still doing the same thing.
I am guessing my only other option is to eject the SD card tonight and do a hard reset and then reinstall everything.
Yes that would be an option but I’m unsure why you would have two cameras that are suffering the same issue at the same time. To me that is not a logical - what is unique to this situation.
The only other thing would be to see if the SD card works in a computer or if you have another SD card you could try in one of the cameras
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@buddy426 Thanks for contacting the forum! As you can see, a great place to come for advice and troubleshooting suggestions from other Forum members.
You guys have covered a number of the suggested troubleshooting methods for the SD card, awesome. I am curious @YorkshireUser as well about why it would be happening to both cameras…
This may sound silly but double check your internet connection by the cameras. Make sure there is no problem there. And, try a different SD card if you have one and see if this is repeating with the new SD card. If not, eject the cards tonight, do a hard reset on everything, uninstall & reinstall the apps, and let us know how it goes.
Thanks for your patience! And, thanks for being a great moderator @YorkshireUser!
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I’m having the same exact issue with some of my Yi home cameras too. I have several generations working right now so it’s not the new home 3. Not sure if it’s the original or the 2 but I’m willing to guess it’s the originals.
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