It has been working for 3 years. I am not sure on HD card it is 64 gb of a good SD card.
When i click Complete clip it take me to live time view
Are you on iOS. If so. Go to the main Welcome Home page then tap Alerts and select an alert then try Complete Clip. Let me know what happens
no android phone. sorry
Ok please try the above on your Android and let me know what happens
still is just taking me to the current live view.
This is totally your decision but would you delete the app and reinstall it ? I’m
Not sure that will correct this issue. But it is something to try.
I uninstalled the YI HOME app and reinstalled it and it is still doing the same thing.
I am guessing my only other option is to eject the SD card tonight and do a hard reset and then reinstall everything.
Yes that would be an option but I’m unsure why you would have two cameras that are suffering the same issue at the same time. To me that is not a logical - what is unique to this situation.
The only other thing would be to see if the SD card works in a computer or if you have another SD card you could try in one of the cameras
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@buddy426 Thanks for contacting the forum! As you can see, a great place to come for advice and troubleshooting suggestions from other Forum members.
You guys have covered a number of the suggested troubleshooting methods for the SD card, awesome. I am curious @YorkshireUser as well about why it would be happening to both cameras…
This may sound silly but double check your internet connection by the cameras. Make sure there is no problem there. And, try a different SD card if you have one and see if this is repeating with the new SD card. If not, eject the cards tonight, do a hard reset on everything, uninstall & reinstall the apps, and let us know how it goes.
Thanks for your patience! And, thanks for being a great moderator @YorkshireUser!
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I’m having the same exact issue with some of my Yi home cameras too. I have several generations working right now so it’s not the new home 3. Not sure if it’s the original or the 2 but I’m willing to guess it’s the originals.
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Hey @Gargox Thanks for joining the community!
Are you having the same issues with your SD cards? If you scroll up a little bit, there are a few trouble shooting methods listed, I will also tag in the post.
Do you have another SD card you can try that you know is working on a different camera?
Thanks for your patience and assistance.
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Last night I took out sd cards did a hard reset and put in a brand new SD card. The time line still doesn’t work. I then put the original SD card back in and formatted it still nothing. The only thing is that now when I play a clip and then click complete clip it plays that longer clip. So its saving but still no timeline. I am thinking it is something with the firmware since it is both cameras all of the sudden. I have included a picture of the most up to date firm ware on it.
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Does anyone know how I can get support to check on this issue or release an upgrade to the firmware? There is no phone number for YI Support anywhere.
Best is to email them.
Support Email:support@yitechnology.com
UK Toll FREE Number +44 (0) 808 281 2452 Mon-Sat 3:00PM - 12:00AM (GMT)
It is a strange issue you are suffering from. It could be a software bug but I would have expected more people suffering the same issue.
Hey @buddy426
Thanks for your patience. The best way to contact our support is by emailing support@yitechnology.coma or utilizing our chat feature and you can click on the link below to chat with an agent: https://kamihome.com/contact
Select “Chat with an agent” on the left-hand menu.
If you have a ticket number, please send me your ticket number.
thanks for your patience
I have sent an email this morning!
Thanks,
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Please let me know what happens. Then I’ll do the same. Thanks
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Ticket number (510808)
They want me to do everything I already did. I do not need to do it all again
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Great… Sound like typical tech support grasping at straws. I think it was a firmware update issue.
Ugh so annoying.
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I completely agree with you.