@scottjosephsmith can you send me the ticket number you were given when you contacting our technical support team?
Hi @Steven_Kami
I havent raised a ticket as yet due to being busy with work throughout Covid19.
I have thought, taken screengrabs of the connectivity and network screens within the app. Both are excellent and 100% so there doesn’t seem to be any issues with my camera or WiFi connecting to the camera itself?
@scottjosephsmith The screenshots are super helpful! Thanks for sharing.
What is your ticket number? I will point our support team to these for reference.
I’ve had the default reponse from support with my ticket @Steven_Kami
- move camera closer to router
- cycle power
- reset router
As you can see there are no issues with the WiFi signal strength and I have a zero packet loss.
Can you point me in the direction of something like ‘uptimerobot’ which is directly linked to the Kami or Yi servers, as I think this is server, not client side.
Thanks
Can you give me an update here.
I’m looking to identify the uptime of your servers in which the camera connects to, as I feel this could be the root cause.
Can you list the ip addresses for me to check/run tests and provide any port numbers.
Can you provide any information, similar to ‘uptimerobot’ which points to your servers?
Again my network is sitting with zero packet loss and 100% WiFi strength.
Thanks
Hey @scottjosephsmith I see your response to our customer support team. Thanks for responding yesterday. I will ping them and let them know you’ve responded and to follow-up. We will get this resolved.
I am facing similar problem. If I continue the APP in live camera viewing condition then there is no error and it continues for hours.
However, if I do some other task in Mobile and then again open the app, it says camera is offline.
Then I reset the camera and few minutes after every successful pairing, the YI Life app indicates Camera is offline.
I don’t want to continuously view the live camera in mobile APP. Kindly inform for any resolution.
What is the make and model of your camera? How long have you owned the camera? Have you ever had it working correctly?
Have you attempted any troubleshooting? I have posted some things needed in this thread.
Take a look here https://help.yitechnology.com/hc/en-us/articles/360047726713-What-does-error-code-3003-mean-
I have also deleted the other post you made for the very same thing. Please try not to make multiple posts about the same matter as it floods the forum
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Thank you 
Hope you’re doing well!
@YorkshireUser - Thanks for your response and links to helpful topics.
I have YI 87001 Home Camera. This was previously working fine for last one and half year with the same wi-fi network. Sometime last month it indicated that camera is offline. Then I did reset and re-synch process. Every time the camera remains online until I continue the APP in live camera viewing condition. The moment I do other task in mobile and come back to YI app, it says camera is offline. The issue is recurring even today. Still not able to find out exact cause and any resolution.
When the error is back on screen could you screen grab it and post it to the thread please ?
Thanks for the screen grabs. The steady blue light suggests the camera is operating fine.
The errors means that it can not communicate with the backhaul infrastructure of Yi.
Could you try this for me. Move the camera closer to your internet router and remove the camera from your app before using the reset button. Once reset attempt to set it up again whilst close to your router. If it does. Leave it there before moving back to the desired location.
If it doesn’t work. When did you buy the camera and from where. It may need replacing.
Customer services may be able to help in that circumstance.
Hey @CHINMAYROUT Please contact our customer support at www.kamihome.com/contact.
May I ask what region are you located?
@Steven_Kami and @YorkshireUser
Thanks for your help. The problem of camera offline is still not rectified even after all these steps as advised. I am separately taking up this issue with customer service e-mail. Will inform if it gets resolved. I am located at New Delhi (India).
hmmm that’s frustrating. I am sorry to hear we couldn’t get this resolved. Thank you for your incredible patience. Keep us posted.
@Steven_Kami and @YorkshireUser
Please note that my issue got resolved yesterday. I removed the SD card from camera slot and then followed steps to reset and reconnect to wi-fi and surprisingly it worked. There are no error codes on my mobile app anymore. Live streaming works perfectly.
Checked the SD card separately and found that to be OK as well.
Now I am using the camera without SD card. This works fine for me.
Thanks for your continued support.
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Hey @CHINMAYROUT let me send you a direct message. We might be able to do something for you instead of using an SD card. Keep your eye on your forum inbox.
Thanks for the update. So glad to hear its mostly resolved. Now, lets get you to where you’d like to be.
Thanks!