My pleasure @jdm Let me check on this
I am having some of the same intermittent problems. One camera displays poor connectivity and won’t display Live at first but eventually comes up after several tries. Others just won’t work for a period of time and at other times they come up so fast I can hardly believe it. It seems like, when I complain, Yi somehow goes in there to check out their system and suddenly everything works great for a while. I have 10 Yi cameras and just purchased 2 new updated ones now in transit to me from Amazon. When they work they work great and when they don’t it is baffling. I suspect that after they investigate your system it will work great for a while and then go back to having problems once in a while. Just my observations with my own. Every time I go to show someone the capabilities of my system some of the cameras won’t come up. At least they are still recording on the SD card and I don’t lose anything. I have 10 cameras on their cloud system. I have tried clearing the cache under the account icon, app settings and then clear cache. I think this helps temporarily a little but not sure. Good luck on figuring this out. Oh, when you clear the Cache it appears you only lose the still picture of the view the cameras give when you bring up the app.
Hello All - Thank you for your incredible patience. Our team is working to resolve this and a new release will be out shortly. Within the next 24-48hrs. I will let all know when the release is live.
If you have any questions, please dont hesitate to reach out. I will do anything I can to help
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I’m looking forward to some resolution, thank you.
I have so much invested in these cameras I don’t want to make a switch to another company, but I need the cameras to be consistently reliable. Hoping this new release can make a difference.
Hello All - We released an update for android that should resolve this issue. Please make sure your app is up to date. If this continues, please let me know.
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I am having some of the same problems with my Yi outdoor camera and I have complained about it previously. My Driveway camera is right next to another identical camera named, “front yard.” The front yard camera works great but the identical driveway camera is real flaky. It often comes up and says, “poor network conditions, check your network settings.” It is on the same very strong Mesh network running at at least 200 mbps with mostly a full fan on my phone at that location. It takes quite a while for the camera to display live. It always comes up 10%, then 90 % for up to 30 seconds or more than I get the live view. Then poor connectivity message, that disappears and the view is back. Sometimes I get no SD card Icon and when I do and scroll back it goes to the 10%, then 30 %, back to 10% and than then the 90% message all over again many times and won’t display that time period at all. Then it says the camera appears to be offline. It gives a 90008 code. When I do get it up it locks up on that time period or that second in time and won’t go forward. I think I need to replace this camera. It is on the cloud but right now it is a piece of junk. It also won’t show the extended cloud clip, just says it wasn’t uploaded to the cloud. Is it time to take it down and run over it with the car? It is firmware 9.0.2607_202104231123. I have an IPhone 12 mini running IOS 15.4.1
I do not use anything Android.
As stated in my original message, I am using a Windows desktop and laptop, as well as the app on iPhones and an iPad.
Can you please tell me if there has been any fix/update for my issue?
@jdm Thanks for the reminder. iOS takes a little longer to approve the new release than android does. It’s in the queue and should be released very soon.
Thank you for the update.
We mostly view our cameras on the Windows app. Will this be updated soon as well?
Let me check on this one. What Windows app are you using? Yi or Kami Home?
YI Home app on Windows computers
Our cameras are STILL not working reliably.
While I appreciate the comments here, I’ve not heard anything from YI Home Tech personally via email or direct contact.
Our cameras are NOT consistently recording to the YI Cloud - that we pay for. Nor do they consistently record to the SD cards (which are in good condition).
As of 5pm today (May 1), NONE of our cameras show anything recorded to the cloud or to the SD card. It’s 5pm! Why does most the day go by without recording anything?
We weren’t home today. Two people came to our home at two different times and neither activity was recorded. There is NO RECORD of them being here or taking anything from our front steps, other than me knowing they were going to be here today. What if this had been something I didn’t arrange? Our cameras missed this! And we wouldn’t have known anyone had been here.
This is just unacceptable. I have spent several thousand dollars on these cameras. And they DO NOT WORK reliably! And, there seems to be NO SOLUTION or fix.
I have taken screenshot after screenshot of the 9 cameras displayed on my Windows computer to show the irregularity of how these cameras work - and how often they are down with errors. I’ve offered to send these screenshots to YI Home. At this point, I have no confidence in these cameras whatsoever, nor in this company. I am beyond frustrated.
We have used these cameras for years, and I have recommended them in the past to MANY people. They USED to work, but over the past several years, their reliability has diminished greatly. There MUST be something that is causing this. I’ve tried everything I can think of. I’ve posted here in the forum. I’ve contacted YI Home directly. No resolution.
I know I am not alone in these issues - I’ve read many other posts about similar issues. I guess it’s time to cut my losses and move on.
Just so frustrated. I just want WORKING CAMERAS that work for more than 10 minutes at a time without having to constantly be unplugged and replugged. I don’t think that is too much to ask for!
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Some things to consider if you haven’t already.
Did you physically remove the SD Cards and use a device to read them and see there wasn’t any recording?
Did problems arise after a camera firmware update?
Have you assigned a static IP to each camera from the router?
Are MAC addresses kept to their original number?
Is anyone else on your network who might be using a fixed non leased address?
Excellent questions @anyone
Can you send me the email address on file for your account @jdm? I can take a deeper look into your account on the backend to see what I can find out. We released an update that was supposed to directly address this connection issue.
Hey! Has the IOS app been updated yet? I just got my camera in the mail yesterday, worked great the entire day and then this morning I started having connectivity issues.
Exact same problem as OP
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What error message are you getting? I have the same problem.
Hey @alnoise @mifletz Are you still running into connection issues? A new release for iOS should be pushed in the next day or so.
I ran into this issue myself over the weekend. I unplugged the camera for 30 seconds and reconnected to power and it resolved my issue oddly enough. Give that a try real quick when you have a second @alnoise @mifletz
Most of my problems have cleared up and I suspect my iphone was part of the problem. When I asked my Echo Show 5 to show the cameras usually they come right up. On my Iphone I was getting messages like, trying to establish a secure channel and check your connectivity and very slow connectivity for live view. But after this new IOS 15.5 update most of all of the problems seem to have disappeared. I’m not saying it is perfect and that all of my 13 Yi cameras work flawlessly but at least they work in a tolerable manner and a lot faster. I have always suspected my Iphone and the IOS incompatibility, etc. Also I am wondering if my iphone settings could also be a problem but wouldn’t know how to fix that or what settings I would need to change. All I know is, everything works better.
It seems this is still an unresolved issue. We have 10 cameras that all experience intermittent disconnection. Many fail to connect probably 75% of the time. All are within 20ft of the main router or a mesh node (eero6). iOS android and windows apps all have the same issue. Rebooting router and cameras is a temporary fix. Cameras worked great many years ago when we first got them but have gone way down hill since yi/Kami introduced their cloud service. I’ve slowly started replacing cameras with reolink devices which have been totally reliable. Is it possible to get a refund or replacements for these cameras when they are no longer capable of functioning as cameras? Can we get a real fix for all platforms?