I Uninstalled and reinstalled both apps neither work so basically my cloud service I’m paying for is worthless.
Yeah the same thing is happening to me. I try to bring my cloud up and itll act like it’s loading but it wont. Im not having issues with internet or anything either. Just the cloud. Pretty frustrating
Yes, I’m having the same issue
Well I’m glad it’s not just me. This has happened with them before and it’s always been a server issue on their end. Their stupid helper thing in the app is not helpful at all says I don’t have settings right but I do. I watched videos this morning early now all of a sudden not working. It is for sure an issue on their end.
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I’m getting “No videos uploaded to Cloud today” none of the previous 15 days Videos are available either, it’s almost like the Server is offline…frustrating to say the lease, I’m trying to check up on a 92 year old with Alzheiheimers.
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Same here no cloud footage for all of my cameras. Can’t select previous days either as they come up no cloud footage
Hello @kiellliam @Jon12 @Cmoh330 @sandyblack @Js1 @YorkshireUser Thank you for bringing this to our attention. We are aware of the issue and working to resolve it immediately.
Can everyone please drop in the forum thread where they are located?
Thanks for you help& & patience. We will be in constant contact until this is resolved.
-Steven
Kami Team
Ohio is location for me
I’m based in England
Oakville, Ontario, Canada for me.
Pennsylvania for me.
The same happend, from Sevilla spain. I’ve 5 cameras subscrip, 30 days, cvr recording, is frustrating.
I am based in the United Kingdom
I am based in London, United Kingdom.
I have raised a ticket via your support email.
I have 3 YI cameras used for building an antisocial behaviour case, and I am loosing vital evidence, along with my cloud videos from this morning and previous days 
Please could you kindly resolve this urgently.
Thanks in advance
Yi is working on it.
Scotland. Same issue here!
Hi Steven, is there any update please?
Thank you all for sending your locations! Super helpful to us. This does appear to be secluded to the UK & EU. We deeply apologize for any inconvenience as a result of this outage. We have escalated the issue and will be in contact throughout the day.
Please send me a direct message if you have any questions or concerns about this matter.
Thank you so much for your patience while we fix this issue. I’ll be in touch.
-Steven
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It is not only the uk and Eu. I’m in the US and its still happening to me!
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Several people replied that they are in the US and Canada with issues please make sure your people know that. It is frustrating for us too we have no access to videos