Cloud Subscription

This keeps happening to me, I have a auto renew with my Apple ID under Subscription last and every month Yi won’t recognize it and tell someone me I don’t have a subscription! I paid for it, it comes right out of my credit card! PLEASE fix this

Hi Amanda, I just sent you a PM to get some more information from you so we can figure out what’s happening.

Hi @amorris I see you are being helped by Patrick via email. Good to see everything has been resolved.


I got similar issue, I paid an annual plan on june 26 but on july 27 apps says my subscription is expired hence I cannot I access video cloud.
Please help

Hi @Adel13 thanks for joining the forum. I just sent you a private message to get some more information.