Cloud Subscription

[amorris]

This keeps happening to me, I have a auto renew with my Apple ID under Subscription last and every month Yi won’t recognize it and tell someone me I don’t have a subscription! I paid for it, it comes right out of my credit card! PLEASE fix this

[Kami_Mark]

Hi Amanda, I just sent you a PM to get some more information from you so we can figure out what’s happening.

[Kami_Mark]

Hi @amorris I see you are being helped by Patrick via email. Good to see everything has been resolved.

[Adel13]

Hi,

I got similar issue, I paid an annual plan on june 26 but on july 27 apps says my subscription is expired hence I cannot I access video cloud.
Please help

[Adel13]

[Adel13]

[Kami_Mark]

Hi @Adel13 thanks for joining the forum. I just sent you a private message to get some more information.

[SerenityGrace]

I am having same issues [quote=“Adel13, post:4, topic:1753, full:true”]
Hi,

I got similar issue, I paid an annual plan on june 26 but on july 27 apps says my subscription is expired hence I cannot I access video cloud.
Please help

[/quote]

[YorkshireUser]

Hello. To assist you would be best to contact Customer Services directly about this matter. Thanks.

[Steven_Kami]

Hey @SerenityGrace Please take a look at this forum thread for more information

Cloud Cancelation - My cloud subscription ended early

Thanks for your patience