Cloud Service showing expired after payment

Hi
I subscribed through the Apple account, my Apple account says the cloud service expires October 2021, however in the yi home app cloud is showing as expired.

Please help

Sanchez

Thanks for reaching out! Sounds like it’s an individual issue, let me send you a private message.

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My yearly Cloud subscription was paid in Dec 2020 and it says it should expire in Dec 2021, but apparently it already has!

Contact customer services via https://kamihome.com/contact/

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