Just recently the app has completely eliminated the ability to transfer, share, or back up Cloud Downloads outside the app?
That’s my purpose in having these cameras and purchasing storage. HELP
hey @EvanJen I am sorry to hear you’re having trouble downloading your stored clips.
Can you please provide your phone model and operating system? (android or iOS?
We have reports of an issue with Android devices. We are currently working to get this resolved as quickly as possible. Your patience is greatly appreciated.
Yes I have a Samsung S10+
Never had a problem until just recently
I have the same issue, but I lost the ability to upload to Google Photo several days ago. Mi phone is one Plus 6. Android system
Hey @FREDDYF1959 We released an update yesterday to address any issues with downloading/sharing clips. Please update your app to the most current version.
If the most recent app update does not resolve this, please let me know.
Many thanks for your patience and understanding. Hope you’re having a good one!