Cannot log in to the YI Home desktop app - Login Fail (-10003)

Since this morning I can’t log into the YI desktop app on my computer (Windows 11). Yesterday and in the previous days everything was working. Every time I try to connect I see an error Login Fail (-10003)

Please try this to resolve your issue:

  1. Please delete the downloaded installer and restart your computer.
  2. Please download the installer using this link
  3. Try to install it again.

If you still experience the issue, please reach out to us on the email listed below so our customer support can help you out: