Cannot log in to the YI Home desktop app - Login Fail (-10003)

Since this morning I can’t log into the YI desktop app on my computer (Windows 11). Yesterday and in the previous days everything was working. Every time I try to connect I see an error Login Fail (-10003)

Please try this to resolve your issue:

  1. Please delete the downloaded installer and restart your computer.
  2. Please download the installer using this link https://kamihome.com/firmware/
  3. Try to install it again.

If you still experience the issue, please reach out to us on the email listed below so our customer support can help you out:
support@yitechnology.com

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