Hi Davide, I just sent you a private message to get some contact details from you.
Best,
Mark
2 Likes
Hi please help me too. To refund my money they deducted even if i already cancelled my subscription. Thanks
@Judy I am so sorry for any inconvenience you’ve experienced. Welcome to the community and thanks for joining.
I have sent you a direct message with some instructions to help move this forward
Hi, I already messaged your support team but no still no response
Hola,mandé correo varias semanas para solicitar la cancelación y devolución de los 89.99€ y dar de baja el servicio de nube y no me contestaron para confirmar cuando lo harían .sigo a la espera desde el 7 o 9 de diciembre y aún no me ingresaron el dinero.
ORDER # 2011041539532119162196
Gracis.
Hi Kami,
I had the same problem.
I made an annual subscription for cam few hours ago. I made it because there were 30 days of trial.
But when I made it, I payed over 60 euros.
I hope that it is a mistake.
Moreover I deleted my subrisption after few minutes.
Please could you check it, and fix it?
Thanks Valerio
Hello @Valerov thanks for coming to the community. Let me find out a little more details from our team. We usually offer a 7-day free trial, and you select your subscription at the beginning of the free trial.
Where did you purchase your camera from? Can you send me a screen shot of the 30-day free trial offer as well?
Thanks for your patience and understanding. I will be in touch with more information. Please send the screenshots at your earliest convenience.
Hi Kami,
First of all thanks for your reply.
I bought the camera on Amazon more or less one year ago.
I wanted to try cloud subscription, and I made it on 11st of Luly. When I made it, I read that I had first trial month for free. Unfortunately I don’t have a screenshot, but I hope that you can check it as well.
Thanks a lot.
Valerio
Hi Kami,
I’m still waiting for your reply.
Have you news about my problem?
Thanks
Valerio
Hey @Valerov apologies for the delay. Can you send me the email address on file for your cloud account? If you’d prefer, I can send you a direct message on the forum and grab the info there instead of a public domain.
Can you give me a little more detail as well as to where in your purchase journey did you see “First Trial Month Free”?
Have a great day!
Hi , the autorenew still hapend and I thought o had cancelled it , is there any chance I could get a refund at all ?
Thank you
Allan
Hi @Steven_Kami,
Yes, please. If you can send me a private message I’ll give you my mail address.
I checked free trial before subscription. In fact I needed it when I was on holidays, but I was scared to pay for a service that I didn’t know.
Waiting for your reply, and thanks again.
Valerio
Hi!
I had some problems with my service. The SD card method stopped working when i was away so tried to try out if ti would work with cloud. I wanted to make a trial frist but somehow it directly charged me. The service did not start to work anyway and is still not working.
I tried to cancel, but it was unclear if it is charged or not. When I received my credit card bill i contacted support@yitechnology.com few days ago but i did not get any automatic or direct reply yet.
Should I wait more or send the email on some other address or contact the credit card house?
BR
Josip
Hey @jhanak Thanks for coming to the community forum for more info. Can you email support@kamihome.com and send me the ticket number you are assigned when you email this support email address?
I apologize for any inconvenience. We will get this resolved for you.
Hello Mark. Have been trying unsuccessfully to cancel a cloud plan. Ticket number 564858. Site says I need to complete request on an Android device which I no longer have available.
Got a response from support. Plan has been canceled. Now I have the flexibility I need. Thanks!
1 Like
Please ignore my direct message! Glad to hear all has been resolved 
How do I get a refund on my 2 cameras that I just received?
I changed. Y debit card and somehow got charged i did not athorize this!! I want a refund and there is no contact for this!!
am writing to express my deep concern regarding the unresolved charges and the lack of support I have experienced with your company.
I recently participated in a free trial with your company and made the decision to cancel prior to the end date to avoid any charges. Despite canceling in a timely manner, I was charged not once, but twice for your services. This is a clear violation of the terms and conditions outlined during the trial period.
I reached out to your customer support team to rectify this issue, and initially, they were responsive. However, as soon as I was asked to provide the receipt as proof of cancellation, the communication abruptly ceased. I find this lack of responsiveness extremely disappointing and unprofessional.
Given the unauthorized charges and the lack of support, I have no choice but to contact my bank to dispute these charges. I am confident that they will investigate this matter thoroughly and take appropriate action to protect my interests.
I am reaching out to you with the hope that this issue can be resolved swiftly and amicably. I kindly request that you rectify the unauthorized charges immediately and provide a prompt response regarding the status of my refund.
Failure to address this matter satisfactorily may result in further action being taken to protect my rights as a consumer. I sincerely hope that we can resolve this matter in a fair and timely manner.
Thank you for your attention to this pressing matter.