Since you respond to other people in this forum and seemed to have missed mine…can you please provide update as to where we are at with my refund???
Hi Arick, apologies for missing your earlier messages! I just asked Samuel to look into why the refund has not appeared in your account and he is investigating now.
Hi @Kami_Mark ,
I’m sorry to bother but I also have to ask for a refund for the automatic annual subscription after the trial period ended, a few minutes ago.
I’ve actually not used the camera (or the cloud) in the last days.
Can I ask you for a refund of the automatic payment of 129+ euros?
Thanks,
Davide
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Hi Davide, I just sent you a private message to get some contact details from you.
Best,
Mark
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Hi please help me too. To refund my money they deducted even if i already cancelled my subscription. Thanks
@Judy I am so sorry for any inconvenience you’ve experienced. Welcome to the community and thanks for joining.
I have sent you a direct message with some instructions to help move this forward
Hi, I already messaged your support team but no still no response
Hola,mandé correo varias semanas para solicitar la cancelación y devolución de los 89.99€ y dar de baja el servicio de nube y no me contestaron para confirmar cuando lo harían .sigo a la espera desde el 7 o 9 de diciembre y aún no me ingresaron el dinero.
ORDER # 2011041539532119162196
Gracis.
Hi Kami,
I had the same problem.
I made an annual subscription for cam few hours ago. I made it because there were 30 days of trial.
But when I made it, I payed over 60 euros.
I hope that it is a mistake.
Moreover I deleted my subrisption after few minutes.
Please could you check it, and fix it?
Thanks Valerio
Hello @Valerov thanks for coming to the community. Let me find out a little more details from our team. We usually offer a 7-day free trial, and you select your subscription at the beginning of the free trial.
Where did you purchase your camera from? Can you send me a screen shot of the 30-day free trial offer as well?
Thanks for your patience and understanding. I will be in touch with more information. Please send the screenshots at your earliest convenience.
Hi Kami,
First of all thanks for your reply.
I bought the camera on Amazon more or less one year ago.
I wanted to try cloud subscription, and I made it on 11st of Luly. When I made it, I read that I had first trial month for free. Unfortunately I don’t have a screenshot, but I hope that you can check it as well.
Thanks a lot.
Valerio
Hi Kami,
I’m still waiting for your reply.
Have you news about my problem?
Thanks
Valerio
Hey @Valerov apologies for the delay. Can you send me the email address on file for your cloud account? If you’d prefer, I can send you a direct message on the forum and grab the info there instead of a public domain.
Can you give me a little more detail as well as to where in your purchase journey did you see “First Trial Month Free”?
Have a great day!
Hi , the autorenew still hapend and I thought o had cancelled it , is there any chance I could get a refund at all ?
Thank you
Allan
Hi @Steven_Kami,
Yes, please. If you can send me a private message I’ll give you my mail address.
I checked free trial before subscription. In fact I needed it when I was on holidays, but I was scared to pay for a service that I didn’t know.
Waiting for your reply, and thanks again.
Valerio
Hi!
I had some problems with my service. The SD card method stopped working when i was away so tried to try out if ti would work with cloud. I wanted to make a trial frist but somehow it directly charged me. The service did not start to work anyway and is still not working.
I tried to cancel, but it was unclear if it is charged or not. When I received my credit card bill i contacted support@yitechnology.com few days ago but i did not get any automatic or direct reply yet.
Should I wait more or send the email on some other address or contact the credit card house?
BR
Josip
Hey @jhanak Thanks for coming to the community forum for more info. Can you email support@kamihome.com and send me the ticket number you are assigned when you email this support email address?
I apologize for any inconvenience. We will get this resolved for you.
Hello Mark. Have been trying unsuccessfully to cancel a cloud plan. Ticket number 564858. Site says I need to complete request on an Android device which I no longer have available.
Got a response from support. Plan has been canceled. Now I have the flexibility I need. Thanks!
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Please ignore my direct message! Glad to hear all has been resolved 