Can’t log into my account

Community Support
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#1

Hello,

I’m having issues logging into my account. I setup my account via Apple ID login and pay for cloud storage. One day, I am completely logged out of my account and try to log back in with my Apple ID. It appears my account is gone. I contacted customer support but they can’t help me because I don’t have a typical email user name since again I setup via Apple ID. I have my receipt for my cloud subscription. But that doesn’t seem to be enough for customer support. Not sure what to do here. Please advise.

1 Like
#2

Hello @Singda!
Welcome to the community!
To properly assist you with your concern, please submit a support request by going to https://store.kamihome.com/pages/contact.

Thank you!

#3

It happened to me the same yesterday (happened also two years ago and that time support replied me), but this time once i wrote to support@yitechnology.com the recipient is full and my mail came back.
The link you posted up here doesn’t contain any email address or I don’t see any way to contact anyone, so not helpful.
I need my account back, with my camera and my paid Kami plan, how can I do?
(already deleted and reinstalled the app, nothing changed).
Thanks
Davide

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