I have videos disappearing and hours some times missing from my play back as if someone else has control over my YI home cam I caught a glimpse of something that could be a person reaching up and touching my cam but its only a shadow of someone. i only recorded on frame of the action. I would shatmre the video but it’s is not approved to share it can some one help me retrieve the lost footage
People can only have access to your account if you have shared the username and password. If you have concerns of this type, you would be best to change your password.
I will loop in @Steven_Kami to see if he has any other ideas. I don’t think the lost footage can be retrieved due to the data protection policies in place.
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Hey @Christopher Thanks for your feedback. That does sound super strange. Are you using cloud or an SD card to store your footage? Can you email me the footage your talking about so I can share it with my team here? My email is steven@kamivision.com.
Lets get this figured out for your.