Camera rotating on its own

Community Support
#1

Hi. I have the 1080p dome camera and since ordering it 3 months ago, it seems to sporadically have a mind of its own and I’m not sure why or what to do about it.

It randomly makes the chiming sound and then does a 360 turn of the room. This wouldn’t be so bad if it wasn’t in my 1 year old sons room, because it currently wakes him up and freaks him out. The sound wakes him and he gets totally hysterical and doesn’t want to be put back in his bed, just cries and points at it :see_no_evil:

There’s no pattern to it. Sometimes it’s in the day, sometimes at night. Sometimes when he’s in bed, sometimes when there’s no one in the room. The only setting I have switched on is motion detection so I can get alerts if he moves, but it doesn’t tally up to the problem I’m having. I’ve tried resetting it, any ideas?

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#2

Hello @Rhi, In regards to your camera settings have you seen anything about Auto Cruise?
Please visit our help page here https://help.yitechnology.com/hc/en-us/articles/234671847-What-is-the-Cruise-function-.

#3

@Rhi same issue with mine and I have no auto cruise activated. I have previously brought this to YI attention via this forum. It appears to complete a 180 degrees to the right every 12-15 minutes. I have kind of got used to it but it can be annoying and I guess trying to sleep would be more difficult.

I assumed it was the camera ensuring it is still working but its frequency is annoying.

I have motion tracking activated but even with this disabled it still does it.

See my post from September here > Dome 1080p - rotation

#4

Hey, @Rhi. I just wanted to check-in with you about your camera rotation issues. Did you have a chance to look at our Help Page? Let us know if this has helped at all or if there is anything else we can do.

#5

I am having this same issue. At first I thought it was the placement of the camera as it also disconnects from the wifi at the same time this is happening. I have reset the camera multiple times as well as placed it right next to my wireless router. The camera still drops and then also rotates on it’s own. I have 3 other cameras in different parts of my house that do not do this and all 4 cameras are setup exactly the same in regards to settings. What is the solution to this? Please Yi do not direct me to check your help page as I have done everything that has been suggested to resolve this. Is there a bad batch of cameras? The firmware on all of the cameras is the same as well. Firmware version 4.0.0.0F_201909251646

#6

Hi my 1080 dome still does it and always done it. It never stops from
The wifi either when it does it or at any other time. The number of people reporting this would suggest It’s by design.

@Steven_Kami any ideas pal re this ‘issue’? Cheers

#7

If that is the case then why don’t the other 3 cameras I own of the same model do the same thing? I only have 1 that does as RHI explains at the beginning of this thread.

#8

No idea but mine does it but it never disconnects from wifi.

Just a thought do you have motion tracking applied to all your dome cameras. Not Auto-Cruise.

After seeing this pop up again today I decided to turn off the motion tracking (auto cruise never on) and it’s not performed the erroneous panning since turning off motion tracking.

#9

Hi guys. I contacted support and they talked me through a system reset (2 ways) over email but unfortunately I’m still having the issue. My son is yet again (this is the 4th time it’s happened since the resets I tried, 3rd time at night while he’s slept) awake in tears tonight because of the problem.

I’m about ready to throw the towel in and purchase
a new brand of camera :woman_facepalming:t4:

#10

I can’t find anything that indicates that this is switched on. Surely if it was, it would happen every day? This happened randomly in the dead of the night or afternoon, sometimes twice or 3 times a week, sometimes it skips a week.

I’m so confused by it

#11

I have motion detection on but not motion tracking. So when there’s movement in front of the camera, it doesn’t follow it like it does with tracking

#12

That’s so crazy! Makes me think there’s a fault

#13

I’ve scoured the help pages over and over and there’s literally nothing relating to this issue at all.

#14

Hey, @Rhi Thanks for bringing this to our attention. I am sorry that the issue is still persisting and causing such a headache for you. Your frustrations are warranted.

I am going to send you a PM and see what we can do to get this resolved for you asap.

#15

Steven this is not a single user issue. Multiple reports of this, including myself, report this happening. I reported it back in September to Mark but nothing came of it.

I have had my motion tracking switched off for two weeks and it’s not done it once. I’ve just turned the function back on to see what happens.

• and the camera rotating on its own is back! •

#16

@YorkshireUser I am so sorry for this inconvenience. I’ve gotten a little insight into the matter. I’ll post this for all. I hope it helps.

Motion Tracking and Motion Detection are two very different features. Motion Tracking allows the camera to move based on Motion occurring in view of the camera. Motion Detection allows a user to receive Alerts in the app and notifications to the phone (if enabled) when motion is detected in view of the camera. If a camera is moving on its own with Motion Tracking and Auto Cruise disabled.

If this issue persists, please contact customer support at support@yitechnology.com.

#17

Mine is doin this too even with cruise disabled .! Motion tracking is on but the camera just do 360 facing the wall when there is nothing and rotate back and it happen randomly !

#18

Hi.
I’m having this exact issue.
Motion detection is off. Auto Cruise is off. The camera every now and then (around half and hour) , does a 180 turn back and forth (looks like some sort of restart rather than someone hacked to it).
Any idea ?
Firmware: 4.6.0.0A_201908271549
It’s a black YI Dome camera , I have another white YI Dome camera without this issue.

#19

Hey @jagden welcome to the forum. thanks for coming for more info in regards to the camera rotating on its own.

How is the power connection to the camera?
What are the wifi set to? 2.4ghz or 5ghz?
What firmware is being run on the white Yi Dome Camera?
Do you have an SD card inserted into this cam?
What color is the indicator light when the camera rotates on its own?

Thanks for your patience! We will get to the bottom of this

#20

i changed my charger and it’s done. No rebooting no self rotation again.

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