UPDATE
According to our engineering team, both the account verification and app connectivity issues have now been resolved.
Please force close the app and then reopen it. No need to log out. If you did log out and could not log back in, you should be able to log back in now.
If anyone is experiencing problems with their cameras, can’t log in, can’t see cameras or anything else, please let me know.
I’d like to say a big thank you to everyone in this thread. It’s very helpful to have real-time feedback when these kind of out of the blue issues arise.
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Thank you for the update and the effort to resolve this quickly. Really appreciated. Everything on my side is working now since last night.
Thank you Alejandro. I really appreciate your support!
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Hi Kami_Mark, my issue my be related, just thought I would ask. I have three cameras setup successfully. I’m using the Yi App and downloaded to Windows on laptop, everything works fine. I created an account with Yi Home through the App. (I have an iPhone 11+/TMobile). I had my wife download the same app and I had her to use my credentials, it would not let her login. I even logged off and got the same result. I had her to attempt to create a new account with her email and password, she has the same phone, when you create your username, then password, there is a line that confirms you are not a robot by providing you a random 4 character name. It never shows up. Any thoughts anyone. Thanks in advance.
Hi @Xeronex, thanks for joining the forum. Do you mind posting this into the app update thread? That way the product team will see it. I’ll provide some suggestions in the other thread. Thanks!
Hi Herb. Thanks for joining the forum. We just had a up update, so you could try again with the new version and see if that resolves the issue. The latest iOS version is 4.4.0.
Hi Kami_Mark, are you referring that I need to do an update on the camera’s themselves? I just took my iPhone to 14.0. That’s not what your are referring to, I assume.
Regards, Herb Adkins
Didn’t help on my end 2 out of 5 cameras don’t work just says loading or 1 percent all the time.
Hey gmoney78, did this issue start after updating to YI Home Version 4.4.0? If so can you please post in the thread below and state that you are having this problem? Thanks!
Hey Herb, I’ll send you a private message to get your contact details so I can create a support ticket for you.
I am locking this thread as the server issues we were having have now been resolved. Any new issues are not related to this topic. Thanks.