Account Activation and Connectivity Problems

Logged out and even reinstalled app to see if that would work.

Same thing here with mine

Same with mine my camera is stuck at 1% it will not load and I have an iPhone.

Have you checked to see if YI has been hacked?
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Hi @Jenn, it’s a server issue. The team are working on it and hopefully we can resolve this tonight.

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Great!
Thanks for the reply.
Good Luck on a quick recovery!

I’m back up and working!
Thank you!

Thank you @Jenn, and thanks for joining the forum!

Great! Fingers crossed others are also ok now :grimacing: :crossed_fingers:

Still not working on my end.

Not working on my end. An hour late getting to bed trying to get my camera fixed so I can sleep knowing my baby is okay. Very irritated.

Following as I am having the same issue

I just had to create a new account with a different email, as I can’t get in to my account at all- even to this forum. I also tried a password reset twice and never got an email. I’m experiencing all the problems! My internet was knocked out yesterday and reconnected this aft. The camera looked okay, but when I tried to see on the app this evening I couldn’t access it at all- error messages. tried unplugging/replugging the camera first as this sometimes helps. Last time my internet was out a few wks ago, it all came back with no actions needed or issues. I disconnected my camera from my app and tried to re-pair it. it said “pair successful” but then the app just hung for nearly 5 minutes then said the pair failed & to reset again. tried this 10+ times on two different phones and no dice. I can’t get my camera to work again at all. also can’t see any of my old footage (I have a cloud plan) through the app. it sends to me a website that just hangs. nothing’s working and we’re both frustrated and going to bed with lots of anger. My SO says “why did you buy this shi**y camera” ? Please help me sort all these problems! (My app is Android and my camera is the Home1080 model)

Yes, having exact same problem, but with android app

I am having the same issue. I had Un installed and re installed the app and now I can’t log back in says “network error” everytime. :man_facepalming:

yes I have an android also.

It was just stuck on 1%. And then I logged out and couldn’t get back in.

UPDATE

According to our engineering team, both the account verification and app connectivity issues have now been resolved.

Please force close the app and then reopen it. No need to log out. If you did log out and could not log back in, you should be able to log back in now.

If anyone is experiencing problems with their cameras, can’t log in, can’t see cameras or anything else, please let me know.

I’d like to say a big thank you to everyone in this thread. It’s very helpful to have real-time feedback when these kind of out of the blue issues arise.

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Thank you for the update and the effort to resolve this quickly. Really appreciated. Everything on my side is working now since last night.

Thank you Alejandro. I really appreciate your support!

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