Yi Home cameras keep corrupting the SD cards.

Community Support
#1

I have 10+ cameras & have gone through 30+ SD cards because the cameras keep corrupting the cards. I could understand 1 or 2 cards in the bunch, but not ALL of the cards.

All of my cards are sandisk. & I have tried the regular, the ultra, the elite, the extreme, & the extreme pro. Every single one of them gets corrupted by the cameras.

The cards will work fine for a while until they get full, & then the cameras stop writing to the cards & corrupt them.

I have tried to format the SD cards but every thing i have tried fails. I have tried the in application format, it says that it has worked, but it really has not. I have tried it on a regular computer. Even if i try to manually delete the files from the SD card, it acts like they are deleted, even if you refresh the view. But once you unmount the card & mount it again the files are back.

Doing a disk check does not work either, it hits a file & says that there is an error in the file size & then it exits.

Even a defrag fails.

#2

We sincerely apologize for the troubles youā€™ve had with the app. Weā€™d be happy to take a look into this for you, please contact us at https://www.kamihome.com/contact. Thank you.

#3

Is ā€œkamihomeā€ going to be any better than ā€œyihomeā€? Because iā€™ve already contacted ā€œyihomeā€ for support & they were no help. All they told me is that ā€˜it should not be doing thatā€™.

Which, no offense, is common sense & the whole reason for me contacting them & you.

1 Like
#4

I guess iā€™ll just wait a bit longer for a response. =\

#5

It has been over a month, & no response or help on this topic.

It seems that ā€œkamihomeā€ is just as unhelpful as ā€œyihomeā€.

It looks like i am just going to have to find a better company to get security cameras from.

#6

Ha Ha Ha Ha
Typical ā€œsupportā€ from this company!
It has been 6 months with NO reply from them!

It just goes to show you how little they care about their customer base.

#7

Hi
The only time Iā€™ve had an SD card fail is after the power has gone out and then comes back on.
Not sure if thereā€™s a voltage spike happening at that moment. But thatā€™s the only time my SD cards have failed.

Iā€™ve tried formatting the SD cards while theyā€™re installed in the device and from a computer.
No luck.

I end up replacing the SD card and everything is back normal.
Again, from my personal experience my SD cards fail on a power failure/restore.

Regards
B

#8

I have had the exact same problem. I often wondered if it is just a method of forcing customers to buy the cloud plans.
Iā€™ve tried all sorts of brands and sizes.
I have probably been through 50+ cards. They go bad at least once a year. Always a bummer when I need the footage and find out the card has gone bad

#9

Yeah I have tried the in application yi format option, regular low end formatting options, & I have even tried multiple high end formatting & partitioning softwares but NOTHING works.

Iā€™d like to know just what they are doing to lock down the card so completely.

#10

Yes, it has to be something that yi is doing. I have never seen this type of repetitive locking up of a SD card before. & this companyā€™s obvious lack of concern or support just speaks volumes as to it being their fault & them not caring.

I have stopped buying their products, & have stopped buying more & more SD cards.

At this point, their products are so destructive, that they are a hazard & should be thrown out.

#11

Were you able to fix this issue?

#12

Even though youā€™ve tried reformatting and deleting files, it seems the cards are still getting corrupted over time. It may be worth trying some additional recovery and repair tools for fixing corrupted files on the cards, especially for video footage. You can follow the advice in this guide to help recover and repair corrupted video files from your SD cards: https://news.macgasm.net/tips/fix-corrupted-dashcam-video/. Hopefully, this will help resolve the issues youā€™re encountering

#13

Yes these cameras are garbage and a scam. You canā€™t even get on the app fast to view video, you have to wait a minute until they stop advertising at you. You wouldexpect ads for a free app but I paid for the camera, not to be advertised at every time I try to view video. I also have the same issue with the SD cards. They fill up and corrupt. I have a lightbulb panorama camera and it just rewrites over old files and never gives any problems with footage on the SD. With this junky scam camera I can reformat and the card works fine in my computer but when I put the same SD card in camera it resets the camera and it has to be paired again etc. They are desperate to sell you their cloud service for their junky low res small field of view camera. AVOID THIS GARBAGE COMPANY AND PRODUCTS!!

#14

Garbage people at a garbage company who wonā€™t stand behind their garbage product because it is a C L O U D S C A M and want you to be dependant on paying for their shatty service. How good could their cloud service be their rep wonā€™t even respond and say ā€œWe canā€™t help you becuase we want you to buy an add on cloud service, not use your own memory card.ā€ Pathetic.

#15

They also have fake ads where they say your device is infected but its really not and the help they offer you to download is the real virus. This scummy company should be run off the face of the earth. VERIFIED CUSTOMER

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