Yi dome camera will not pair

Hello, I am in the US and have had my Dome camera for awhile, which was working perfectly in my old home. I can’t get it to pair in my new home. Same Amplifi wifi router, same 2G network. I know the password and it is right. I even reset it to remove special characters in case that was the issue. I go through the entire setup and get “Password error” every time. This has been going on for months, and I’m losing patience and might just buy a different camera. Help?

Hi @Klamo sorry to hear you’re having trouble pairing the camera. That sounds super frustrating.

Please take a look at the video below and let me know if it helps at all.