Hi Everybody:
My Name is Xzeng, I live in UK and I have 2 Yi Outdoor camera. I got problem with my Yi cloud Subscription and I need Yi Support to address the Payment issue.
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I have got the first camera up and running with the CVR plan last year and I just received my second Yi outdoor camera a few days ago. I went on Yi Technology website, looked around and decided to take the £6.25 per month for £75 GBP a year CVR plan, however for some reasons, I ended up paid $75 USD. (Later I Found that it was for the USA Region)
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Then I found that the new purchased plan was not showing up in my Yi Mobile app to link the new camera, and either There was no camera to link in the website’s manage camera section, so I researched a bit, log out and log back in at ‘https://cloud.yitechnology.com/’, then I found that the new paid subscription was NOT appeared on the Yi UK site account, instead It is on the USA site. But All Yi sites from different regions seem to share the same log in detail.
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I am very sure I clicked the £6.25 price icon for checkout, so I tried to figured out what happened, here below are the steps how to reproduce the problem I found.
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.1. Go to: ‘https://cloud.yitechnology.com/’
.2. Log in with Yi account but choose USA at the selected Country.
.3. then go back to: ‘https://www.yitechnology.com/yi-cloud’
All prices and info showed for UK in here.
.4. Choose the plan and click the ‘BUY’ option on price tag.
.5. It brings you to the logged in USA site to continue the checkout, once you paid, you will end up pay to the wrong country.
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For Step 1 & 2, I could not recall how my PC was logged into an None UK Yi site, maybe it was signed in at an earlier time/day and the browser remembered it, or maybe it was a bug or something.
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So, the Yi UK site (https://www.yitechnology.com) does NOT sync the displayed info with the region your Yi Cloud account signed into, but during the checkout, it will possibly bring you to another region to pay.
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I did suspected about the currency symbol during the checkout, but since i saw the promotion ‘Save up to $58 when you pay yearly’ using US dollar instead of UK Pound at Yi’s UK site (‘https://www.yitechnology.com/yi-cloud’), I was thinking it might be the web system messed up with the currency icon, no big deal.
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I tried to cancel the order and get a refund, however there was no option anywhere, all support telephone lines was down due to covid-19, and Yi email support (support@yitechnology.com) did not response to my email.
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Then I found here. Could anyone help please ?
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Thank you in advance.