Hi. I have several cameras (mixed Yi 1080 indoor and outdoor) and am suscribed to a Kami cloud service.
Usually, the cameras attached to the cloud would record any activity regardless of the detection configuration, which is absolutely convenient, so you have a record of the activity but are rid of unwanted notifications. Only when the smart alert detection was enabled, would the cameras notify me and send an alert.
That was until a few weeks ago, when some of my cameras ceased uploading video to the cloud, unless its smart detection alert was explicitly enabled. I know by a fact that it is not the correct behaviour because the rest of camera still upload video correctly.
I have contacted support three times. The first one, the guy on the other side said that the cameras (which ID I had supplied) where “having abnormal statuses”. I was told the usual stuff, reboot router, remove camera from cloud, add again, check upload option enabled, delete camera from app, reset, re-add, etc, etc, but nothing of this fixes the problem, and the guys from Support do not respond to my feedback.
Any of you having the same issue?