My first camera gave this same problem and I contacted support here and it was not resolved, they said they were going to replace it and it didn’t happen, when I got in touch, they just disappeared.
Today another camera had the same problem and when I tried to do the procedure I found that the firmware is not available, I would like help with this problem or will they leave me aside again.
Hello @adelmartins can you please send me your support ticket number so I can investigate this further? Many thanks for your patience and understanding.