My Kami Doorbell camera is sooooooo slow to connect to phone app or desktop app. In fact it often just fails to connect with desktop app. Right now I am using the battery. Which doesn’t have a great life. Will it connect faster, if I make the effort to hardwire it?
Hey @noahtodd Welcome to the Kami Community Forum! We are glad to have you on board!
There are definitely some advantages to hardwiring your doorbell vs battery powered.
The overall speed off the device being one of them. We have some helpful YouTube videos that walk you thru hardwire installation. Check them out here: https://www.youtube.com/c/kamihome
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Thanks @Steven_Kami If I am going to run a power supply what is the best solution? Does it need to be 12 / 24 V?
Thanks,
N
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Hey @noahtodd our doorbell supports 8v, 10v, 12v, or 24v. Hopefully giving many options to make things as easy as possible for the user 
Hi @Steven_Kami, so I wired the Kami doorbell camera to a 24V adapter. It doesn’t seem to power the doorbell independently, so if I insert the battery, I see the battery icon as well as a new icon which looks like a little power plug next to the battery icon in the Kami app interface. I will see if it means I no longer need to charge the battery or not.
Should it work without the battery inserted and just the power supply hooked up?
Next, there is no noticeable difference with the function in the desktop app. Connecting to the camera is still TERRIBLY slow. Thoughts?
Update: I just got a warning that streaming over 5 min battery consumption is too high. Why should this be a concern if I am now hardwired? Something doesn’t seem right.
Ugh that sounds frustrating. I am sorry to hear that this didn’t help. The batteries should be inserted when hardwired as well.
See this YouTube video on doorbell installation. Give it a watch to make sure all is connected correctly, if this issue still persists, we will escalate this internally and get you straightened out.
https://www.youtube.com/watch?v=ZJ0QpOyWZgM
Your patience has been greatly appreciated. We look forward to your response.
So on the iPhone app it seems to load within a reasonable time. The super slow loading, and even frequent failing to load at all, is in the desktop app. That really should be corrected. It seems the direct 24V adapter wiring charges the battery so the battery doesn’t seem to be an issue at this point. However, it still does issue warnings; over consumption of battery and a warning the battery was low when it was showing all bars. I’m guessing these are software based issues.
Definitely. Or firmware related.
Can you send me a screenshot of the over consumption of battery messages you are receiving?
The battery message seems to have gone away. Maybe there have been a few updates etc. What is still weird is that the desktop app takes forever to connect ONLY to the doorbell camera, often failing all together. However, if I connect on my mobile app then the desktop connects almost immediately after that with no issue.
hmmm interesting feedback… let me share that with our team and see what we can find out.
Any update on this? Are you able to recreate the way it hangs at about 30% and fails to load on the Mac version desktop app. Yet, connects shortly after the mobile app connects.
I am unable to load the doorbell camera on Mac Desktop App. It simply hangs on a percentage and acts like it is loading. If I open my phone app and connect to the camera, then the desktop will connect as or after the iOS app connects. Kinda makes the desktop app pointless if I have to go to the phone to get it to work. Not to mention how strange of a behavior it is.
Hey @noahtodd how far away from your wifi router is the doorbell camera? Have you considered adding a wifi extender near the doorbell? This will do wonders for your connection time.
Hi @Steven_Kami my doorbell is obviously on the outside of the house, while the wifi connection is inside, but beside that, they are less than 6 feet apart. (The house is only wood construction, not stone, or brick.) The doorbell camera connects pretty quickly to the iOS app. It just doesn’t connect to the desktop app until I initiate a connection on the phone.
@noahtodd When you pull up the app while trying to load on the desktop, this helps speed up the load time on your desktop as well?
Yes, it so strange but desktop won’t load unless I open and connect with mobile app.
that’s really strange… let me send you a direct message on this one.