Hello,
I recently purchased 2 Yi Dome Guard. Having no problem untill one of them disconnected after 2days, and won’t connect again.
I delete it and reset the camera, yet they won’t connect back to wifi.
Try to connect and it won’t connect, alyways told me that “wifi password error”
Is there anything that I should do to fix this issue? The other one did not have any problem since day 1.
Already watch all yi youtube videos regarding this issues and did not help me at all.
Hello @devlou10, sorry to hear about the WiFi password error you encountered. Please check out this information below.
A Wi-Fi password error is related to one of three things. Either the Wi-Fi password was entered incorrectly (if you have two Wi-Fi networks type the password for the 2.4GHz), your phone is connected to the incorrect Wi-Fi band (2.4GHz only, unless the camera is a Kami Indoor) or the location services for the app are disabled.
On iOS, when you are on this screen and can’t view your home Wi-Fi name, it’s because your location is disabled. You need to enable this setting so the app can determine your location for the camera to pair. First, go into the Settings app on the main screen of the iPhone. Scroll down and select Privacy. Make sure the Location Services are turned on. If on, select Location Services and make sure YI Home is set to Always. If it’s off, toggle the Location Services switch to turn on and make sure YI Home is set to Always. Now the location is enabled.
Return to the YI Home app. Now you will see your home Wi-Fi network name in “Connect to Wi-Fi.” If you accidentally closed the app during the previous steps, log back in and go through the pairing process again. Make sure the Wi-Fi name and Wi-Fi password are correct. Follow the steps in the app to complete the pairing process.
On Android, when you are on this screen and can’t view your home Wi-Fi name you have to turn on location services, you need to enable this setting so the app can determine your location for the camera to pair. First, go into the Settings app on the main screen of the Android Phone. Click on search and type location. Select App permission. Enable location. If you don’t see location, tap Security & location. Enable location.
Return to the YI Home app. Now you will see your home Wi-Fi network name in “Connect to Wi-Fi.” If you accidentally closed the app during the previous steps, log back in and go through the pairing process again. Make sure the Wi-Fi name and Wi-Fi password are correct. Follow the steps in the app to complete the pairing process.
As I said earlier, all of your advice are not working.
I need another “how” that are not on youtube or google search
Same issue with Yi Dome Guard
The camera was working for a couple of years, and at one moment disconnected.
After that WiFi password error.
Nothing helps.
Actually, I’m very disappointed with the politics of the company, as they started to put adds to the app, and sometimes you have to wait and to see something, that you completely don’t need.
In some cases, clicking a button to close redirects to the App Store or to some page, which is annoying. I buy camera, and the app should not offer me something, in case I did not buy a cloud, but they try to force to buy a cloud that way.
It is like if GoPro or Insta360 will start to force push adds to their GoPro Quick or Insta360 Studio, or some other apps, like you are on trial period.
So, to me it looks like scum.
And off course, I think, I won’t be able to fix the issue with connection.
That means, I won’t buy YI cameras in the future, and won’t recommend it, I will have to choose some other camera brand. I think will be opposite, I will advertise it to my friends and contacts as a negative product.
By the way, when it was purchased, there were no adds in the app.
