Waiting to Connect

Community Support
#1

I have been trying to connect the camera for about 6 hours and I have tried everything I have read. Also, I have done this as suggested by some other person. No luck.

  • Reset the camera to factory defaults using a paper clip press the reset button
  • Delete the camera from the YI Home application
  • Uninstall/Reinstall the YI home app
  • Proceed with the pairing process
    What next should be done???
#2

What camera are you using? What region are you in? Did the camera ever work?

If it worked previously anything in your environment changed?

#3

I just started the Family Pack 2 in 1 and that is all it says is “Waiting to connect”
When I first signed up the site did not like my @hotmail.com email address. It
kept saying email does not exist but I have had this email address since 1996.

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