Hello team.
I’m trying to look back thru the video history on both cameras.
It appears I can only review the past 24 hours of video.
I’m using a 64gb SD card in each camera.
SD cards show they are recording video and in good condition.
I know the cameras have been recording for more than 24 hours.
What am I missing?
Regards
B
Hey @Swiftrun Thanks for coming to the community to report this issue. We just have a couple of questions about your phone that will help us.
Are you using android or iOS?
If using iOS, is your iOS up to date?
Please let me know. Many thanks for your patience and your help
Hi
Using IOS 14.4.2
Too clarify my question
When I go to the page that has the 6 sec Alert currently I can only look back 24 hours of Alerts using that method.
If I touch the screen and bring up the “history bar”, or that’s what I call it I can scroll back quite a ways using this method.
History bar - lots of video
Alert page - 24 hours worth of alerts.
Hope that clears things up
Regards
Bob
aha! I c @Swiftrun thanks for sending the screenshots and clarification. Let me follow up with my team on this one and get back to you with a little more information tomorrow.
Hope you’re having a good one!
