The application does not work, it is 2-6-2023

The application does not work, it is 2-6-2023 and tried the following:
Reinstall the application, install on another device, I tried the kami application, the yi home application and it does not work, the application opens and the green screen stays…

another thing, they began to advertise in the application, I do not agree because we already paid for the cameras and I suppose that it includes the application to be able to work, and if not, give us an application for the cameras to work, but without advertising
I’m from Ecuador, Latin America, but I also tried in the United States and it’s still the same, it doesn’t work

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