Record functionality not working

Hello.

On both Yi and kami apps the live record video function while viewing isnt working.

Video is saved to the sd card fine and playback is working, but if I want to playback that video and record it to download, or record a live event it will appear to record but doesn’t actually save.

Its not a device issue as I’ve tried on 3 different devices that worked fine up to a week ago

Hey @Brian Thanks for reaching out. Sorry to learn of this problem you’ve been having.

Have you contacted our customer support? Email support@yitechnology.com to escalate this issue.

Thanks for your patience & understanding.

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