QR code failed make sure same location

I am having the same issues now as many others and its beyond annoying. Girlfriend got a new iphone 12 pro max and when she logged into her account she can’t see the cameras. So I deleted her and readded her to the friends and family that can see and she doesn’t get a notification of invitation so I have her try and add through QR code and jr says QR scan code failed. Make sure same location.
Both of us are on USA region in the same house. Has anyone found a fix for this? I opened up a support ticket #505342 but wanted to see if anyone managed to fix this. I have tried ALL the steps and advice on the other forums with the exact issue and nothing worked. Yes both accounts are verified since may of 2020 and yes it’s the same household. We even tried logging into my account on her phone and none of the 3 cameras come up.

My wife and I use the same account. We login with the same email and password. She never has a problem. Maybe just give your girlfriend the same login information you use? And if she dumps you at some point just change the password LOL

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We tried that as well and it didn’t work. She logged into my account and none of the cameras show up. Apparently it’s a known issue as other posts on forums say.

Hey @Esarriola if the issue persists, please contact our support team at support@yitechnology.com

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