Problems pairing Sensor Device with Base Station

Hi All,
I can’t pair the sensor devices with my Base Station. I didnt have any problem to pair the Base Station and it seems to be everything ok with the Base Station and my Kami app but when I try to add new sensor devices … I can’t. I have followed all the steps but it doesn`t work.
Can you help me?

Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at We’ll get you up and running.