Problems pairing Sensor Device with Base Station

Hi All,
I can’t pair the sensor devices with my Base Station. I didnt have any problem to pair the Base Station and it seems to be everything ok with the Base Station and my Kami app but when I try to add new sensor devices … I can’t. I have followed all the steps but it doesn`t work.
Can you help me?
Regards,

Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at https://www.kamihome.com/contact? We’ll get you up and running.

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