Problema actualización

Hola! He actualizado mi App pero ahora al entrar se me borró todo hasta mi plan de compra. Como puedo recuperarlo?

Hello @Eld!
Welcome!
Can you confirm whether you are still facing the issue? If yes, please submit a support request through https://store.kamihome.com/pages/contact.

Thank you!

It happened to me the same yesterday (happened also two years ago and that time support replied me), but this time once i wrote to support@yitechnology.com the recipient is full and my mail came back.
The link you posted up here doesn’t contain any email address or I don’t see any way to contact anyone, so not helpful.
I need my account back, with my camera and my paid Kami plan, how can I do?
(already deleted and reinstalled the app, nothing changed).
Thanks
Davide

@Alvin_Kami can you reply please?
Nobody is asnwering through support email, no answers here, not a single contact email through the link you posted. Three days have passed and my account is still not existing and I keep paying for Kami cloud without any possible access!!!
This isn’t serious, it’s more a fraud!


I know how you feel, there are all my closed and pending support tickets via the app since November 2024 it’s is now May 2025 and these are all for the one issue, incorrectly applying a subscription for 5 cameras to a single camera and then keeping the extra funds

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