Outdoor Camera wont reset.....

Community Support
#1

Hello,

I have an ourdoor camera which doesnt seem to like being reset. Last time my network changed I must have spend about 15 minutes pressing/holding desperately trying to get it to reset so I could pair it to the new network. I thought I would update the firmware as I noticed the camera is offline with a blue flashing light. When I try and download the outdoor camera firmware I get redirected to a blank page -

https://www2.yitechnology.com/newfirmware/home_h30m

Does anyone else get that or is my firewall trying to protect me?
I had wanted to grab the firmware, copy it to an SD card and plug it in to see if that helped it

thanks

Brian

#2

Hello. For firmware you would be best contacting Customer Services directly.

https://kamihome.com/contact/

1 Like
#3

@bpascua For the time being, please contact our support team. We are working to get the firmware page fixed.

#4

@bpascua also give this article a read. Flashing blue light isn’t a negative indicator. It can have a couple different meanings depending on the consistency of the flash or solid state.

https://help.yitechnology.com/hc/en-us/articles/115000469154-Powering-On-Off

https://help.yitechnology.com/hc/en-us/articles/234662887-What-does-the-different-LED-indicator-color-mean-

1 Like
#5

rebooted as its back online. thanks chaps.

1 Like
#6

Thanks for the update! Glad to hear all is back on track. Have a great week!

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