Not Receiving Notifications

Community Support
#1

I have an issue with my camera - Model Name: YYS.2016 ( YI Smart Security Camera, 1080p Wifi Home Indoor Camera with AI Human detection, Night vision, Activity alerts for home, pet, nanny monitor, Cloud and micro SD card storage, Works with Alexa)

I have checked all settings with customer services and they are fine. I am getting hardly any notifications - even less when set to person detection - even though multiple people are entering and leaving my house every day. I am not receiving these alerts and they are not showing on the app either. Even when it is set to person detection i get maybe a total of 1-2 alerts per day, but just of some slight movement in a tree far away, but not of the person who walks right past the camera?

What is the problem here?

#2

We sincerely apologize for the troubles you’ve had with the app. We suggest that you try the additional steps provided below:

  1. Update your phone to the latest software version.
  2. Uninstall & reinstall the YI/Kami Home App.
  3. Restart your phone.
  4. Launch the YI/Kami Home App > Settings > Smart Detection Settings > toggle Motion Detection on. If using a battery camera, launch the Y/Kami Home app > Click inside the camera thumbnail > Click Mode > Motion Detection Always On.
  5. Access the Settings of your mobile phone > Applications > Application Manager > YI/Kami Home App > Notifications > toggle Allow Notifications on.
  6. From the Settings of your mobile phone > tap App Permissions > YI/Kami Home App > toggle Permissions on.
  7. Go to Settings > tap Battery > tap the toolbar icon on the top right of the page> tap Optimize Battery Usage > All Apps > YI/Kami Home App > toggle Optimization off.
  8. Go to Settings > YI/Kami Home App > toggle Background App Refresh on.

If the issue still persists, please contact us at https://www.kamihome.com/contact. Thank you.

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