Cameras are recording but only some have thumbnails. How do I configure my settings to show thumbnails?
Hello. In the individual camera settings page ensure that the option under ‘Notifications’ caller Video and Photos is selected ON. The icon to the right (switch) goes green.
That will only apply to new notifications.
If that is already like that you could try a reboot of the camera, a reset of the camera. Or just see if it’s a Yi back end issue.
Great suggestions from @YorkshireUser.
Taking the steps he shared should help. If not, reset your camera, uninstall & reinstall the app. If this does not work, contact our tech support at support@yitechnology.com