My Yi Home app has been failing to load alert videos. I get the alert but when I go to view the 6 second clip it fails to load. This has been going on for the past two days. Please advise!
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Hello Amorris,
Could you share which camera version having this issue? perhaps we need to take into a deeper look. Do you have a purchased cloud service connected to this camera unit?
In addition you can also reset the router. I tested this issue after doing this and I can now view the alert notifications without seeing that error and have the cloud service active. @amorris