My cloud not working

Community Support
#6

Hey @KenOh37 What is the email address on file for your Cloud account? And, what is the correct end date of your subscription? The team is still working on resolving this issue. We can manually extend this account though so when you have a second, send me your cloud email & correct sub end date.

Thank you for your patience and understanding.

#7

K43125@outlook.com,I posted a screen shot of that, the end date is 11/22/2021.

#8

I’m having the same problem. My cloud subscription is till 03/2022 but in the app showing it has expired.

#9

Hey @jimwang Can you send me the email address on file for your cloud account?

#10

Thanks @KenOh37 I will have them extend this out a month, free of charge, and you should be fine. I will keep you posted once our team makes the adjustment.

Many thanks for your patience and help to resolve this issue.

#11

Here is my email: jimwangus@gmail.com

1 Like
#13

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#14

When will cloud be working again?

#15

Thanks for sending your email @KenOh37 I will send this to our team tomorrow.

I will also have an update on the cloud subs. Your patience is appreciated.

#16

My cloud storage is not working. Again. 2/28/2022

#17

Hey @KenOh37 Did you update your app to the most recent version?

#18

I do not have the option to update. What is the most current version?

#19

Are you using android or iOS?

#20

Hi my cloud has stopped working I cannot access it the cloud symbol is grey and does not work.

#21

Hey @Liam Thanks for coming to the forum for more information. Can you double check your camera is added to your cloud account?

Go to account from the app home screen
Select Manage Plan
Make sure your cameras are added

If that doesn’t resolve the issue, I recommend contacting our support team for any cloud related issues.

#22

hi…thanks for responding steve.
there is no option to select “manage plan” when i am logged into the app.
please help…my insurance will be cancelled otherwise.

#23

are you part of the support team? how do i contact them?

#24

Hey @Liam Your insurance will be canceled? Can you give me a little more detail on this?

What app are you using?
Can send a screenshot of your accounts page showing no “manage plan”?

To contact our support email support@kamivision.com

#25

Seems that since I updated the app , my cloud is not working. Is there an issue ??

#26

Hey @KenOh37 Not any issues that are widespread. What kind of issues are you facing with your cloud?

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