login fail Send http (2) fail

Community Support
#1

Hi.
When I tried to login today it said "Send http (2) fail.
So I downloaded a new Kami app, which has worked & I can see & hear my camera, but the option to move the camera around has gone.
Thank you.
JB

#2

Please check if the Firmware of your camera is up to date.

To check the Firmware of your camera, do the following:

  1. Launch the YI Home/Kami App.
  2. On the Welcome page, tap on the name of the YI Camera you want to check the Firmware of.
  3. Tap on “Settings”. (It may be found at the lower right part of the screen for IOS users and the upper right part of the screen for Android users.)
  4. From the “Settings” page, tap on “Camera Settings” > “Firmware”.

Please check if the Firmware version is up to date. If it’s not the current version yet, go ahead and upgrade it. If it’s already the latest version, kindly delete the camera from your YI Account, reset it and pair it again.

If you still experience the issue, please reach out to us on the email listed below so our customer support can help you out:
support@yitechnology.com

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