Log in issues asking for a code?

I need help logging into the app. It keeps asking for a code along with the email and password. Has anyone else had thus issue. I’ve never had to give a code.

Customer satisfaction is a priority for Kami Home and we provide 24/7 customer support to our users. We regret that you had an unpleasant experience. Please reach out on our customer supprot email listed below so our customer support can help you out: support@yitechnology.com