Getting the following on the app:
"Offline Notification. Current account has expired. Please login again".
However, it keeps throwing me back to that page.
On the website, I cannot login even if I change my password.
I have just received a reply from support saying:
“We are aware of this issue and is currently on top of our priority. We appreciate your time and patience as we resolve this issue.”
I hope this helps others here who are worried by this message.
We are pleased to inform you that the issue you reported has been successfully resolved. We have taken immediate action to address the matter.
You can start trying again and confirm.
To ensure your continued satisfaction, please do not hesitate to reach out to our customer support team should you have any further questions or concerns. We are here to assist you and provide any additional assistance you may require.
Once again, we apologize for any inconvenience caused, and we thank you for giving us the opportunity to resolve the matter promptly.
This happens again now ! could you please resolve it? I have 4 YI home cameras and I have no access right now. this is so disappointing that the company cannot support the access in an steady way , I had this issue several times in the last 2 years now !