Kami Wireless outdoor return

Community Support
#1

I recently purchased 2 x 2 packs for kami outdoor wireless.

I managed to get 3 of them set up, but the 4th is stuck on waiting to connect,

For the past 10 days I have been troubleshooting with support, providing videos, resets, retries, answering questions, answering more questions.

I have now been asked to return the FAULTY camera at my expense and send to Germany.

Surely the cost for returning a faulty brand new camera should not be on me?

I have tried to escalate, get support for this but am now not getting any response at all.

I’ve been a cloud customer for the past 4 years, had 5 Yi cameras and simply wanted to upgrade.

The level of support I have received (or not received) is absolutely shocking.

#2

Hello. Where did you purchase your cameras from?

#3

From the official store.

Kamistore

#4

This page should help

I assume the people who have been trying to help are technical support.

1 Like
#5

Thanks.

The issue I have is regarding returns.

They are asking me to pay to return a faulty camera to Germany,

I would expect them to send a shipping label or refund the postage costs.

As of now, they are not responding at all to emails

#6

I think for the UK market that’s where they ship from to the United Kingdom.

I’m not sure why they are asking for you to pay for the shipping back to Germany given that it’s a faulty device.

Let me loop in @Steven_Kami he might be able to help.

I have always bought from Amazon UK (I know they do not seem to have any stock at the moment).

1 Like
#7

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Thanks… here’s the request to send to Germany and I pay.

#8

That doesn’t seem right. In my opinion anyway. Please note I don’t work for Yi/Kami. Steven does though and I’m sure where he can help he will do.

#9

Understood thanks.

Doesn’t seem right to me either. Especially considering the hoops I have jumped through in order to prove there’s an issue with it.

That was the last email I received. They have stopped replying to my emails now.

#10

@Steven_Kami anything you can do here please?

#11

@Dextian Thanks for the details. let me follow up with our RMA team and get you an update.

#12

Thanks for any help you can give here :+1:

#13

You shouldn’t have to pay for shipping. Let me get this squared away. Apologies for any confusion. Thank you for bringing this to my attention. @Dextian @YorkshireUser

2 Likes
#14

Hey @Dextian Let me send you a direct message to address this.

#15

Thanks for looking into this for me.

Clearly not the answer I was hoping for, and it will for sure result in me getting rid of all things Yi/Kami once the current cloud subscription ends.

Again, thanks for your help, and a big thanks to @YorkshireUser.

All the best

1 Like
#16

So… 2 brand new cameras have just arrived.

I’ve heard nothing since our conversation, so it has surprised me a little.

I also haven’t sent the faulty one back.

If this was your doing, thanks.

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