Kami wirefree: IP65 is disappointing

I submitted a support request and received an acknowledgement on August 4, 2020 but have not heard from the support team since that time.

On 7/14/2020 I ordered a Kami Outdoor Wirefree camera. I installed it and had it operational on 7/23/2020.

Heavy rain storms passed though our area on 8/4/2020.

Some time during the rain storm moisture entered the lens creating a permanent fog:

The camera failed it’s first IP65 test. Camera is operational but provides unsatisfactory images

IP65:

  • Protected from total dust ingress
  • Protected from low pressure water jets from any direction, limited ingress protection

Requested remedy: Pre-paid RMA and full refund for the cost of the camera.

Hey Dave. Sorry to hear about this. You’re right, it is very disappointing! I’m so curious about how the unit has failed. I’m going to send you a private message to get some more info and confirm a couple of things.

By the way I see customer support replied yesterday afternoon requesting more info to get the RMA process started (ticket #438233).

Mark: thanks for jumping in on this. Your reply is the only reference I have to ticket #438233. As far as I can tell there has been no communication from the support team, which is why I posted to the forum today.

I will send additional details by private message.

Got it, thanks Dave!

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