Is it normal to have delays and no Updates on Order

I ordered a dashcam a week ago and since them the Yi store in canada went silent. I feel like I’ve been scammed. In today’s world have a customer to wait weeks after being charged for an update is not acceptable.
Order #1473

Hello @andrecco Thanks for coming to the forum. I am sorry to hear you’re having a delay in shipping. Please contact our support team via chat or email here

Thank you.